Triage Clinician - Relief

Riverside Community Care; Norwood (MA); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Professional development opportunities

Flexible shifts

Job summary

Riverside Community Care is seeking a Relief Triage Clinician in Norwood to support the Mobile Crisis Intervention team. The role involves triaging crises, coordinating on-site or community assessments, and arranging transportation as needed to ensure appropriate levels of care 24/7.

The position emphasizes independence, clinical judgment, and collaboration with a multidisciplinary team across hospital and community settings.

Qualifications

• Master's level clinician with crisis intervention training.
• Experience in triage and disposition planning.
• Ability to coordinate across multiple stakeholders and services.

Responsibilities

• Serve as primary responder to incoming MCI calls and triage appropriately.
• Arrange on-site or community assessments and organize transportation as needed.
• Coordinate placements in detox/inpatient/diversionary levels of care.
• Assess mental health and substance use presentations to triage cases independently.
• Work under pressure in a fast-paced environment while liaising with stakeholders.
• Provide telephonic crisis support and assess need for clinical intervention.

Skills

Crisis intervention

Case triage

Collaboration

Telephonic support

Education

Master's degree in social work or counseling

Tools

EMR systems

Job description

Riverside Community Care

Love what you do!

Relief Triage Clinician - Norwood

We have a great opportunity to join our Mobile Crisis Intervention team in Norwood. You will be able to work in a supportive small team atmosphere while also working as part of a larger organization that is a leader within the mental health care industry.

The Triage Clinician works as a member of a multi-disciplinary team devoted to crisis intervention and stabilization. The Triage Clinician assists MCI clinicians by triaging cases to determine the most appropriate location for an intervention to occur, with priority for community-based, non-hospital locations. The master’s level Triage Clinician is an integral part of Community Behavioral Health Center’s Mobile Crisis Intervention program and collaborates with other MCI clinicians to provide crisis intervention services 7 days per week, 24 hours per day either on-site or mobile to any individual experiencing a mental health and/or substance abuse problem.

Orientation to Mobile Crisis Intervention is provided, with particular attention to diagnosis, safety assessment and awareness of resources dependent on level of care.

Clinical supervision is provided including licensure track hours for eligible employee. Riverside also offers an outstanding staff training program offering CEUs

The triage clinician will also be responsible for:

• Serves as the primary responder to all incoming calls to MCI, and using clinical and administrative judgment appropriately triages the call
• Arranges for assessments to occur on site or in the community and organizes for transportation as needed
• Secures placements in detox units, inpatient units and diversionary levels of care and coordinates the transfer of those served to these facilities
• Assessing mental health and substance use presentations in order to more appropriately triage cases with a great deal of independence.
• Able to work under pressure in a fast paced, ever changing office environment while collaborating and liaising with a variety of stakeholders and providers
• Assists in providing telephonic support to individuals in crisis while also assessing the need for a clinical intervention.

Schedule

Relief; Day and Evening shifts availableincluding flexible 10 and 12 hours shifts available; great work-life balance opportunity to work a 3- or 4-day workweek.

Pay Rate:

• Unlicensed Clinician - $36.77/hr
• Independent Licensure - $39.39/hr
• Stacking differentials available too! Additional hourly rate of $1 for 2nd shift - evenings, $2 for 3rd shift - overnights, and $1 for weekend shifts.

Why You'll Love Riverside

We make a true difference in people's lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts -both medical and dependent care
• Twelve paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner's fee

Learn more about our benefits and culture:

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