Triage Clinician

Mitchell International, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Worker’s Compensation Telephone Triage Clinician and provide critical support to injured workers remotely. Utilize your clinical expertise to triage calls, ensuring quality care and compassion in a fast-paced, virtual environment. Benefit from a comprehensive compensation package and flexibility in scheduling, with opportunities for career growth.

Benefits

Medical, Dental, Vision Insurance

401(k) Plan

Tuition Reimbursement

Qualifications

• Bilingual in Spanish preferred.
• Experience in Telephone Triage, ER, Urgent Care, or Occupational Medicine.
• Ability to work independently in a virtual setting.

Responsibilities

• Provide inbound telephone triage services to injured workers.
• Consult and recommend care for emergent and non-emergent cases.
• Follow evidence-based protocols for triage.

Skills

Clinical Expertise

Compassion

Critical Thinking

Communication Skills

Education

Unencumbered RN License

3 years RN experience

Tools

Microsoft Office Suite

Job description

Company Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex, and Coventry, bringing together three great businesses in the Property & Casualty industry. We focus on technology innovation, clinical services, and network solutions to help our customers and the people they serve. Our products and services enable our employees to assist people in recovering from challenging life events, offering opportunities for meaningful impact and career growth.

Job Description

This is a remote position and an anticipated future need.

Spanish bilingual preferred.

This person must be located in a multi-state compact state and hold a compact RN License in the state you reside.

As a 24/7 call center operation, schedules will vary to ensure continuous coverage:

• Shifts may be scheduled across any day of the week
• Start times will vary based on business needs
• Schedules may include evenings, weekends, and holidays

Join our team as a Worker’s Compensation Telephone Triage Clinician, providing inbound telephone triage services remotely to injured workers while following state Worker Compensation rules and regulations. Responsibilities include:

• Using clinical expertise and communication skills to triage, consult, and recommend for emergent and non-emergent situations
• Conveying compassion and ensuring service excellence for injured workers
• Making safe decisions for appropriate care using critical thinking
• Using departmental evidence-based protocols to triage patients
• Building and maintaining strong team relationships
• Maintaining current knowledge and skills in professional, clinical, and system areas
• Demonstrating effective written and verbal communication skills

Qualifications

• Unencumbered RN License in a compact state of residence
• Minimum of three years’ recent RN experience in adult clinical areas such as Telephone Triage, ER, Urgent Care, Medical Surgical, or Occupational Medicine
• Bilingual in Spanish preferred
• Ability to obtain other state licenses as required (fees reimbursed)
• Ability to work independently in a virtual environment
• Experience with Microsoft Office Suite
• Flexibility in scheduling to serve customer needs and maintain operational efficiency

Key Considerations

• Overtime may be required weekly
• Shift extensions may be necessary to provide continuous coverage or high call volume responses
• Bi-annual shift bidding allows schedule adjustments based on business needs

Benefits

We support your well-being through comprehensive benefits including Medical, Dental, Vision, HSA/FSA, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and resources for healthier living. Compensation ranges from $35.00 to $38.00 hourly, based on skills, experience, and education.

The company is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, veteran status, disability, or other protected status.