Tree Lot Delivery Driver

YMCA of Metropolitan Los Angeles; Los Angeles (CA); On-site; USD 17,000 - 25,000; Full time

Job summary

YMCA Tree Lot in Los Angeles hires seasonal staff to unload, trim, stand and sell Christmas trees and related items. You will load trees on customers’ cars, assist with deliveries, and keep the lot clean and safe while delivering warm, friendly service.

You must be 18+, able to lift 50 lbs, and abide by safety rules. Experience in customer service and a positive, proactive attitude are valued. Seasonal days and shifts vary with the holiday season.

Qualifications

• Age 18 or older.
• Previous customer service experience.
• Ability to lift 50 lbs and work outdoors.
• Valid driver’s license recommended; First Aid/AED certification encouraged.

Responsibilities

• Unload, trim, stand and sell Christmas trees and related items.
• Load trees onto customers’ vehicles and assist with deliveries.
• Greet customers and provide friendly, safety-conscious service.
• Maintain a clean, safe and welcoming tree lot environment.
• Follow safety procedures and YMCA policies during all shifts.

Skills

Customer service

Communication

Teamwork

Safety minded

Mobility

Job description

POSITION SUMMARYUnder the supervision of the YMCA Tree Lot Manager, this position is responsible for unloading, trimming, standing, and selling Christmas Trees and other sales items. Staff will load trees on cars and perform deliveries to customer residences. Staff is required to follow all safety procedures.ESSENTIAL FUNCTIONSParticipate in 100% of staff orientation and staff trainings.Responsible for working all scheduled shifts.Arrive to work on time, in appropriate uniform in cold weather and rain.Review & approve your hours and make any notes in Paycom.In an emergency, notify Lot Manager regarding any changes in hours of availability or work schedule.Breaks must be approved and scheduled by lot manager.\\Knowledge of tag system (Sold, Delivery)Deliver trees and other sales items to customers upon request of Lot Manager.Help unload trees and set them up for sale.Greet customers throughout the day and help sell trees when needed.Arrive on time according to work schedule.Assist in delivering trees to customers’ homes.Engage in general maintenance around the tree lot.Maintain equipment and keep the lot clean and safe.Assist customers with loading of trees onto or into the customer’s vehicles.Trim, drill and stand Christmas trees.Assist Director/Tree Lot Manager in communication, logistics and administrative support for the tree lot, as assigned.Assist Director/Tree Lot Manager in ensuring that appropriate logistical details are communicated to members and customers.Ensure that tree lot facility is set-up according to specifications.Create a warm and welcoming environment by warmly greeting all members/customers.Demonstrate positive character values and integrity.Ensure that facilities are clean and free of safety hazards.Provide excellent customer service and cultivate a fun, friendly and safe environment.Monitor the facility and/or event area and respond to inquiries by providing accurate and thorough information at all times.Respond promptly and courteously to customer complaints, compliments and inquiries while following the appropriate procedures at all times.Comply with and enforce all branch policies and best practices. Positively interpret these policies and practices to members.Demonstrate appropriate professionalism and initiative and execute all responsibilities with a focus on achieving Association goals and objectives.Report incidents, equipment or facility issues, policy violations and unusual situations to the appropriate supervisor/director/tree lot manager.Maintain a professional appearance and wear the uniform that is provided to you.Attend staff meetings and trainings, as required.Uphold YMCA policies for safety, supervision, mandated reporting and risk management.Demonstrate the YMCA Core Values of Caring, Respect, Honesty and Responsibility when working with members, guests, volunteers and fellow staff.Demonstrate competencies in, and willingness to develop, in the Cause-Driven Leadership areas of Mission Advancement, Collaboration, Operational Effectiveness and Personal Growth.All other duties as assigned.YMCA LEADERSHIP COMPETENCIESThe Y’s Leadership Competency Model is comprised of 14 Leadership Competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of Cause-Driven Leadership:Advancing Our Mission & Cause: Provide visionary leadership to the organization and to ensure that all resources are mobilized to adapt to new challenges and needs in the communityCompetencies Include: Change Leadership, Engaging Community, Philanthropy, & VolunteerismBuilding Relationships: Connect people to the Y’s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needsCompetencies Include: Collaboration, Communication & Influence, & InclusionLeading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the communityCompetencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project ManagementDeveloping & Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y’s cause, sustain the Y’s culture, and inspire others to take individual and collective action to further our impactCompetencies Include: Emotional Maturity & Developing Self & OthersWhile all competencies are significant, the following are critical to success in this position:Engaging CommunityCollaborationFunctional ExpertiseEmotional MaturityMINIMUM QUALIFICATIONSAGE: Eighteen years or olderRELATED EXPERIENCE: Previous experience working with customer service. Ability to supervise program area ensuring safety of members, customers, and staff. Visual and auditory ability to recognize and respond to critical incidents and follow outlined emergency procedures. The ability to lift and carry trees, equipment and other sales items.SPECIALIZED SKILLS: Strong character values (respect, responsibility, honesty, caring); strong communication skills; ability to lift 50lbs; Experience handling power tools and/or tree lot experience preferred.LICENSES & CERTIFICATIONS: Current approved First Aid/AED Certification recommended but not required; Completion of child abuse prevention training prior to first day in program. Valid Driver’s License.WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTSYou must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.Job is performed outdoor environments.Ability to lift 50lbsMust have vehicle capable of transporting and delivering trees.Req# 4414