Tree Lot Laborer

YMCA of Metropolitan Los Angeles; Los Angeles (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

YMCA of Metropolitan Los Angeles is seeking staff for its seasonal tree lot operation. The role involves unloading, trimming, displaying, and selling Christmas trees, plus assisting customers with loading trees onto vehicles and supporting tree deliveries.

You will help maintain safety, cleanliness, and order on the lot while greeting customers and providing excellent service throughout shifts. Ideal candidates are 18 years or older with prior customer service experience, strong communication,

Qualifications

• Must be 18 years or older.
• Previous experience with customer service is preferred.
• Ability to supervise program area and ensure safety of members, customers, and staff.
• Requires ability to lift 50 lbs.
• Experience handling power tools and/or tree lot experience preferred.

Responsibilities

• Unload, trim, drill and stand Christmas trees and other sale items.
• Sell trees and assist customers; load trees onto customers' vehicles.
• Help with tree deliveries and loading; assist in delivering trees to customers’ homes.
• Keep the lot clean, safe, and well-maintained; monitor equipment.
• Greet customers and provide excellent service; respond to inquiries and complaints.
• Assist Director/Tree Lot Manager with communication, logistics, and administration.

Skills

Customer service

Communication skills

Power tools

Tree lot experience

Tools

Power tools

Job description

POSITION SUMMARYUnder the supervision of the YMCA Tree Lot Manager, this position is responsible for unloading, trimming, standing, and selling Christmas Trees and other sales items. Staff will load trees on cars and assist with assigned tree deliveries. Staff is required to follow all safety procedures.ESSENTIAL FUNCTIONSParticipate in 100% of staff orientation and staff trainings.Responsible for working all scheduled shifts.Arrive to work on time, in appropriate uniform in cold weather and rain.Review & approve your hours and make any notes in Dayforce.In an emergency, notify Lot Manager regarding any changes in hours of availability or work schedule.Breaks must be approved and scheduled by lot manager.Knowledge of tag system (Sold, Delivery)Assist with Tree Deliveries upon request of Lot Manager.Help unload trees and set them up for sale.Greet customers throughout the day and help sell trees when needed.Arrive on time according to work schedule.Assist in delivering trees to customers’ homes.Engage in general maintenance around the tree lot.Maintain equipment and keep the lot clean and safe.Assist customers with loading of trees onto or into the customer’s vehicles.Trim, drill and stand Christmas trees.Assist Director/Tree Lot Manager in communication, logistics and administrative support for the tree lot, as assigned.Assist Director/Tree Lot Manager in ensuring that appropriate logistical details are communicated to members and customers.Ensure that tree lot facility is set-up according to specifications.Create a warm and welcoming environment by warmly greeting all members/customers.Demonstrate positive character values and integrity.Ensure that facilities are clean and free of safety hazards.Provide excellent customer service and cultivate a fun, friendly and safe environment.Monitor the facility and/or event area and respond to inquiries by providing accurate and thorough information at all times.Respond promptly and courteously to customer complaints, compliments and inquiries while following the appropriate procedures at all times.Comply with and enforce all branch policies and best practices. Positively interpret these policies and practices to members.Demonstrate appropriate professionalism and initiative and execute all responsibilities with a focus on achieving Association goals and objectives.Report incidents, equipment or facility issues, policy violations and unusual situations to the appropriate supervisor/director/tree lot manager.Maintain a professional appearance and wear the uniform that is provided to you.All other duties as assigned by your supervisor.YMCA LEADERSHIP COMPETENCIESThe Y’s Leadership Competency Model is comprised of 14 Leadership Competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of Cause-Driven Leadership:Advancing Our Mission & Cause: Provide visionary leadership to the organization and to ensure that all resources are mobilized to adapt to new challenges and needs in the communityCompetencies Include: Change Leadership, Engaging Community, Philanthropy, & VolunteerismBuilding Relationships: Connect people to the Y’s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needsCompetencies Include: Collaboration, Communication & Influence, & InclusionLeading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the communityCompetencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project ManagementDeveloping & Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y’s cause, sustain the Y’s culture, and inspire others to take individual and collective action to further our impactCompetencies Include: Emotional Maturity & Developing Self & OthersWhile all competencies are significant, the following are critical to success in this position:Engaging CommunityCollaborationCritical Thinking & Decision MakingEmotional MaturityMINIMUM QUALIFICATIONSAGE: Eighteen years or olderRELATED EXPERIENCE: Previous experience working with customer service. Ability to supervise program area ensuring safety of members, customers, and staff. Visual and auditory ability to recognize and respond to critical incidents and follow outlined emergency procedures. The ability to lift and carry trees, equipment and other sales items.SPECIALIZED SKILLS: Strong character values (respect, responsibility, honesty, caring); strong communication skills; ability to lift 50lbs; Experience handling power tools and/or tree lot experience preferred.LICENSES & CERTIFICATIONS: Current approved First Aid/AED Certification recommended but not required; Completion of child abuse prevention training prior to first day in program.WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTSYou must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.Job is performed outdoor environments.Ability to lift 50lbsReq# 4413