Treats, Shop Manager

KITH; Chicago (IL); On-site; USD 57,000 - 60,000; Full time

Job summary

Kith is looking for a full-time Shop Manager in Chicago to oversee daily operations at their Treats shop. This role involves managing a team, ensuring high customer service standards, and partnering with HQ for inventory and staffing. Candidates should have relevant managerial experience, a valid ServSafe Certificate, and be ready for flexible work hours. Join Kith and contribute to a growing brand that emphasizes quality and community.

Benefits

Comprehensive benefits package including Medical, Dental, and Vision

Paid Time Off

Discount on Kith merchandise

Qualifications

• 2-3 years in a customer-facing managerial role required.
• Experience in the Food & Beverage industry is essential.
• 1+ year experience using industrial kitchen equipment.

Responsibilities

• Plan and oversee daily operations of the Treats shop.
• Lead a team of Counter Associates to improve customer service.
• Maintain high standards by focusing on training and development.

Skills

Comprehensive computer skills

Ability to perform business math

Efficient multitasker

Ability to lift and move 30lbs

Education

Valid ServSafe Manager Certificate

Job description

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Position Summary

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

About The Role

Location: Chicago Store

Status: Full-Time

Compensation: $57,000-$60,000/yr

Position Summary

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

Responsibilities

Primary Responsibilities:

• Communicate daily objectives with the staff and adjust accordingly to business needs.
• Ensure the team’s performance, appearance, and attendance meet the company’s standards.
• Reconcile daily, weekly, and monthly sales as well as overall commission.
• Complete and audit supply orders as the business requires.
• Perform daily banking tasks.
• Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.
• Audit all storage to ensure compliance with any Food & Safety requirements.
• Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.
• Train and develop the staff to meet all Kith and Kith- Treats standards.
• Accurately forecast business trends to ensure proper staffing and scheduling is in place.
• Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.
• Process store/shop payroll as required by the company.
• Oversee the Shop’s housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
• Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership
• Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations.
  
  

Special Projects/Tasks

• On rare occasions travel to support other stores or HQ, as required by the business.
• Oversee the preparation and execution of any in-store events.
  
  

Requirements

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
  
  

Licenses/Certificates

• Valid ServSafe Manager Certificate/'License is required.
  
  

Experience

• 2-3 years in a customer-facing managerial role
• 2+ years in the Food & Beverage industry
• 1+ years using industrial kitchen equipment
• 1+ years in a retail/apparel operations role is a plus
• 1+ years managing a sales/commission driven team is a plus
  
  

Skills/Abilities

• Comprehensive computer skills and experience with Google Suites
• Efficient multitasker and delegator
• Ability to perform business math and accounting
• Ability to lift and move 30lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.
  
  

Who You Are

Professional Characteristics:

• Efficient and effective communicator
• Organized
• Comfortable with following up and holding themselves and others accountable
  
  

Personal Characteristics

• Responsible and reliable
• Career driven
• A people-person
  
  

Who We Are

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith offers a comprehensive benefits package that includes Medical, Dental, and Vision eligibility (Full-Time), as well as Paid Time Off accrual, and a generous discount on Kith merchandise.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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