Treatment Technician-Patient Care

Virsono Hearing Center, Inc.; Poway (CA); On-site; USD 30,307 - 41,328; Full time

Job summary

Virsono Hearing Center, Inc. in Poway, CA is seeking an Audiology Technician/Medical Assistant to join our patient-focused team. You will support licensed audiologists, manage the EMR system, and assist with tests and tele-audiology activities to ensure smooth clinic operations.

This on-site role requires strong communication, attention to detail, and a proactive, collaborative mindset. Monday–Friday, 8am–5pm, with opportunities to contribute to HIPAA compliance and infection-control efforts.

Qualifications

• Certification as Medical Assistant is required; Audiology Assistant a plus.

Responsibilities

• Serve as first point of contact for patients in-person and by phone.
• Coordinate Tele-Health appointments with remote Treatment Coordinator.
• Enforce infection control protocols at site.
• Uphold HIPAA compliance and Covid policy.
• Prepare reports and participate in daily huddles.

Skills

Self-starter

Excellent communication

Problem solving

Compassionate patient care

Detail-oriented

Positive attitude

Ethical conduct

Education

Medical Assistant certification

Certified Audiology Assistant (plus)

Tools

Counsel Ear EMR

Job description

Description

Treatment Technician-Patient Care

Poway, CA

Description

Are you ready to embark on a dynamic career journey that blends cutting-edge technology with compassionate patient care? Join our team as an Audiology Technician/Medical Assistant and be at the forefront of revolutionizing how we serve our community.

Hours: Monday - Friday 8am - 5pm

Position Summary:

As the Audiology Technician/Medical Assistant, you'll be at the heart of our operations, reporting to the Regional Clinic Manager and collaborating closely with our licensed audiologists. Your role is pivotal in ensuring the seamless flow of our clinic, to using our state-of-the-art EMR system to overseeing audiological tests and assisting in tele-audiology functions. This is your opportunity to make a tangible difference in the lives of our patients every day.

Primary Job Responsibilities:

• Serve as the first point of contact for patients, delivering exceptional service and support both in-person and over the phone.
• Collaborate with our remote Treatment Coordinator and Treatment Specialist to facilitate Tele-Health appointments seamlessly.
• Champion infection control protocols at your site, prioritizing the health and safety of both patients and staff.
• Lead the charge in maintaining compliance with HIPAA regulations and upholding our clinic's Covid Policy.
• Prepare insightful reports and participate actively in team meetings and daily huddles, driving our collective success forward.

Knowledge and Skills:

• A self-starter with a knack for taking initiative and working autonomously.
• Exceptional communication skills, with the ability to thrive in a multicultural environment.
• Proven problem-solving abilities and a knack for multitasking amidst interruptions.
• A compassionate demeanor and a commitment to delivering top-notch patient care.
• Driven by both personal and team goals, with a keen eye for detail and organization.
• A positive attitude and a "can-do" spirit that inspires those around you.
• An unwavering commitment to ethical conduct in all professional dealings.

Education and Experience:

• A minimum of 2 years' experience in a bustling medical clinic or business setting.
• Medical Assistant certification or equivalent. Certified Audiology Assistant is a plus.
• Proficiency with EMR software, such as Counsel Ear, is highly desirable.
• Willingness to enroll in an AuD Tech distance program to further your expertise.

Requirements

• Medical Assistant certification or equivalent required; Certified Audiology Assistant a plus
• Minimum 2 years' experience in a fast-paced medical clinic or similar setting
• EMR proficiency required
• Willingness to enroll in an AuD Tech distance program
• Strong communication, multitasking, and organizational skills
• Working knowledge of HIPAA and infection control standards
• Available Monday–Friday, 8am–5pm, on-site in Poway, CA; able to lift up to 25 lbs
• Authorized to work in the U.S.; background check required