Treatment Technician

Virsono Hearing Center, Inc.; Neptune Township (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Virsono Hearing Center, Inc. is seeking a Treatment Technician to support the Regional Clinic Manager and a licensed audiologist (care provided remotely). The role blends clinical assistance, administrative coordination, and patient-focused service within a busy New Jersey clinic.

You will prepare exam rooms, assist with remote audiology procedures, manage Earlens device orders and fittings, and help ensure smooth daily operations while maintaining HIPAA compliance and high-quality patient care.

Qualifications

• High school diploma or equivalent required; Medical Assistant certificate preferred.
• Experience in a busy medical clinic or business environment is preferred.
• Familiarity with EMR software such as Counsel Ear.

Responsibilities

• Prepare exam rooms and assist with patient intake.
• Support telehealth and audiology procedures, including Cognivue, video-otoscopy, OAEs.
• Manage Earlens device orders, fittings, and device verification.
• Coordinate scheduling, patient flow, and daily clinic reports.
• Assist with exchanges, returns, and follow-up questions.
• Maintain HIPAA compliance and professional patient interaction.

Skills

Self-starter

Communication skills

Multicultural environment

Proactive communicator

Problem-solving

Team-oriented

Detail-oriented

Organization

Ethical conduct

Growth mindset

Education

High school diploma or equivalent

Medical Assistant certificate preferred

Tools

Counsel Ear EMR

Job description

Description

The Treatment Technician supports the Regional Clinic Manager and a licensed audiologist (who provides care remotely) to ensure a smooth, patient-focused clinic experience. This role combines clinical support, administrative coordination, and patient care responsibilities. You’ll help prepare exam rooms, assist with remote audiological procedures, manage Earlens device orders and fittings, and ensure the clinic operates efficiently each day.

Clinic Operations & Administration

Serve as backup to open and close the clinic each day.

Ensure audiology equipment and computers are on and ready for patient use.

Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.

Answer phones, schedule appointments, and support administrative processes as needed.

Manage clinic supply inventory and prepare required reports (daily, weekly, monthly).

Join daily huddles and participate in regular staff meetings.

Ensure compliance with HIPAA and all clinic policies.

Patient Care Support

Prepare exam rooms and assist with patient intake.

Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.

Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.

Assist patients and PCC with exchanges, returns, and follow-up questions.

Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.

Send PCP reports daily and, when required, hand-deliver physician reports.

Earlens Device Management

Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines.

Receive devices, prepare them for fitting, and verify functionality.

Perform verification and validation of Earlens devices prior to patient use.

Marketing & Outreach

Support grassroots marketing efforts, including physician and community education programs.

Assist with outbound calls to prospective patients and the preparation of marketing materials.

Professional Development & Compliance

Maintain all required certifications.

Participate in continuing education and conferences as assigned (some travel required).

Enroll in an audiology technician program (tuition covered by VHC).

Requirements

Knowledge & Skills

Self-starter who works independently and takes ownership of tasks.

Strong verbal and written communication skills in a multicultural environment.

Proactive communicator who shares important updates before they become urgent.

Effective problem-solver, able to adapt to interruptions.

Patient-centered, respectful, and professional in all interactions.

Team-oriented with a positive, “can-do” attitude.

Detail-oriented and organized, with strong planning skills.

Commitment to ethical conduct with patients, coworkers, vendors, and partners.

Interest in personal and professional growth.

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Education & Experience

High school diploma or equivalent required; Medical Assistant certificate or similar preferred.

2+ years of experience in a busy medical clinic or business environment.

Audiology clinic experience a plus, but not required.

Competency with EMR software (such as Counsel Ear)