Treatment Technician

Virsono Hearing Centers; Greenville (NC); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Virsono Hearing Centers in Greenville, NC seeks a Treatment Technician to support the Regional Clinic Manager and a licensed audiologist providing remote care. You will assist with clinic operations, patient care, and Earlens device management to ensure a smooth, patient-focused experience.

Responsibilities include preparing exam rooms, assisting with telehealth procedures, managing orders and fittings, and coordinating with ENT groups.

Formación

• Self-starter who works independently and takes ownership of tasks.
• Strong verbal and written communication in a multicultural environment.
• Proactive communicator who shares important updates before they become urgent.
• Detail-oriented and organized with strong planning skills.
• Patient-centered, respectful, and professional in all interactions.
• Team-oriented with a positive, "can-do" attitude.
• Commitment to ethical conduct with patients, coworkers, vendors, and partners.

Responsabilidades

• Prepare exam rooms and assist with patient intake.
• Support the remote audiologist with telehealth and audiology procedures.
• Provide Earlens orientation, including device care and Bluetooth pairing.
• Assist patients and PCC with exchanges, returns, and follow-ups.
• Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
• Send PCP reports daily and, when required, hand-deliver physician reports.
• Oversee Earlens device ordering: upload invoices and ensure deadlines.
• Maintain HIPAA compliance and participate in staff meetings.

Conocimientos

Self-starter

Strong communication

Proactive communicator

Detail oriented

Team player

Organizational skills

Ethics

Growth mindset

Educación

High school diploma

Medical Assistant certificate

Herramientas

Counsel Ear

Descripción del empleo

Description

The Treatment Technician supports the Regional Clinic Manager and a licensed audiologist (who provides care remotely) to ensure a smooth, patient-focused clinic experience. This role combines clinical support, administrative coordination, and patient care responsibilities. You’ll help prepare exam rooms, assist with remote audiological procedures, manage Earlens device orders and fittings, and ensure the clinic operates efficiently each day.

Clinic Operations & Administration

• Serve as backup to open and close the clinic each day.
• Ensure audiology equipment and computers are on and ready for patient use.
• Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
• Answer phones, schedule appointments, and support administrative processes as needed.
• Manage clinic supply inventory and prepare required reports (daily, weekly, monthly).
• Join daily huddles and participate in regular staff meetings.
• Ensure compliance with HIPAA and all clinic policies.

Patient Care Support

• Prepare exam rooms and assist with patient intake.
• Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
• Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
• Assist patients and PCC with exchanges, returns, and follow-up questions.
• Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
• Send PCP reports daily and, when required, hand-deliver physician reports.

Earlens Device Management

• Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines.
• Receive devices, prepare them for fitting, and verify functionality.
• Perform verification and validation of Earlens devices prior to patient use.

Marketing & Outreach

• Support grassroots marketing efforts, including physician and community education programs.
• Assist with outbound calls to prospective patients and the preparation of marketing materials.

Professional Development & Compliance

• Maintain all required certifications.
• Participate in continuing education and conferences as assigned (some travel required).
• Enroll in an audiology technician program (tuition covered by VHC).

Requirements

Knowledge & Skills

• Self-starter who works independently and takes ownership of tasks.
• Strong verbal and written communication skills in a multicultural environment.
• Proactive communicator who shares important updates before they become urgent.
• Effective problem-solver, able to adapt to interruptions.
• Patient-centered, respectful, and professional in all interactions.
• Team-oriented with a positive, "can-do" attitude.
• Detail-oriented and organized, with strong planning skills.
• Commitment to ethical conduct with patients, coworkers, vendors, and partners.
• Interest in personal and professional growth.

Education & Experience

• High school diploma or equivalent required; Medical Assistant certificate or similar preferred.
• 2+ years of experience in a busy medical clinic or business environment.
• Audiology clinic experience a plus, but not required.
• Competency with EMR software (such as Counsel Ear)