Treatment Technician

Virsono Hearing Centers; Neptune City (NJ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Tuition coverage

Job summary

Virsono Hearing Centers is seeking a Treatment Technician to support the Regional Clinic Manager and a licensed audiologist in delivering patient-focused care. The role includes clinical support, administrative duties, and Earlens device management to ensure efficient daily clinic operations.

Responsibilities include preparing exam rooms, assisting with telehealth procedures, handling device orders, and coordinating with ENT partners.

Qualifications

• High school diploma or equivalent required; Medical Assistant certificate preferred.
• 2+ years of experience in a busy medical clinic or business environment.
• Audiology clinic experience is a plus but not required.
• Competency with EMR software (Counsel Ear)

Responsibilities

• Assist with clinic operations, scheduling, and patient flow.
• Support remote audiologist with telehealth procedures and screenings.
• Manage Earlens device orders, fittings, and device care guidance.
• Prepare exam rooms and patient intake; assist with impressions and follow-ups.
• Coordinate with ENT groups for Earlens-related activities.
• Support marketing outreach and education programs as needed.

Skills

Multitasking

Communication

Teamwork

Customer service

HIPAA compliance

EMR software

Telehealth support

Education

High school diploma or equivalent

Medical Assistant certificate

Tools

Counsel Ear EMR

Job description

Description

The Treatment Technician supports the Regional Clinic Manager and a licensed audiologist (who provides care remotely) to ensure a smooth, patient-focused clinic experience. This role combines clinical support, administrative coordination, and patient care responsibilities. You’ll help prepare exam rooms, assist with remote audiological procedures, manage Earlens device orders and fittings, and ensure the clinic operates efficiently each day.

Clinic Operations & Administration

• Serve as backup to open and close the clinic each day.
• Ensure audiology equipment and computers are on and ready for patient use.
• Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
• Answer phones, schedule appointments, and support administrative processes as needed.
• Manage clinic supply inventory and prepare required reports (daily, weekly, monthly).
• Join daily huddles and participate in regular staff meetings.
• Ensure compliance with HIPAA and all clinic policies.

Patient Care Support

• Prepare exam rooms and assist with patient intake.
• Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
• Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
• Assist patients and PCC with exchanges, returns, and follow-up questions.
• Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
• Send PCP reports daily and, when required, hand-deliver physician reports.

Earlens Device Management

• Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines.
• Receive devices, prepare them for fitting, and verify functionality.
• Perform verification and validation of Earlens devices prior to patient use.

Marketing & Outreach

• Support grassroots marketing efforts, including physician and community education programs.
• Assist with outbound calls to prospective patients and the preparation of marketing materials.

Professional Development & Compliance

• Maintain all required certifications.
• Participate in continuing education and conferences as assigned (some travel required).
• Enroll in an audiology technician program (tuition covered by VHC).

Requirements

Knowledge & Skills

• Self-starter who works independently and takes ownership of tasks.
• Strong verbal and written communication skills in a multicultural environment.
• Proactive communicator who shares important updates before they become urgent.
• Effective problem-solver, able to adapt to interruptions.
• Patient-centered, respectful, and professional in all interactions.
• Team-oriented with a positive, "can-do" attitude.
• Detail-oriented and organized, with strong planning skills.
• Commitment to ethical conduct with patients, coworkers, vendors, and partners.
• Interest in personal and professional growth.

Education & Experience

• High school diploma or equivalent required; Medical Assistant certificate or similar preferred.
• 2+ years of experience in a busy medical clinic or business environment.
• Audiology clinic experience a plus, but not required.
• Competency with EMR software (such as Counsel Ear)