Treatment Coordinator 3

ems; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO

Family and Medical Leave

Health, Medical, and Dental Insurance

Supplemental Health and Disability Ins

Retirement Savings Plan

Professional Development Support and C

Job summary

EMS in Baltimore, MD is seeking a licensed behavioral health professional to serve as Treatment Coordinator. You will provide structured weekly face‑to‑face clinical sessions for an assigned caseload of about 20 clients and lead all aspects of their treatment, including audits to ensure compliance with ITPs and COMAR standards.

Key duties include developing ITPS, coordinating referrals, supervising team members, and collaborating with psychiatrists and other providers.

Qualifications

• Must hold active Maryland license/certification in one of the listed categories.
• Strong skills in clinical assessment, treatment planning, and documentation.
• Experience coordinating care across providers and systems.

Responsibilities

• Conduct weekly audits of treatment and documentation to ensure ITPs comply with COMAR.
• Lead and coordinate all aspects of client treatment for approximately 20 clients.
• Provide weekly face‑to‑face clinical sessions and manage treatment planning.
• Coordinate referrals to internal and external resources and communicate with the treatment team.
• Participate in meetings, supervision, and team leadership.

Skills

Clinical assessment

Treatment planning

Documentation

Care coordination

Team leadership

Education

Licensed Clinical Professional Counselor (LCPC)

Licensed Graduate Professional Counselor (LGPC)

Licensed Certified Social Worker (LCSW)

LCSW–C

LCMFT

LGMFT

LMSW

LBSW

LCADC

LGADC

CAC-AD

CSC-AD

APRN-PMH

CRNP-PMH

Licensed Psychologist

Registered Psychology Associate

Job description

Position Title

Treatment Coordinator 1

Alternative Titles

Behavioral Health Treatment Coordinator, Clinical Care Coordinator, Mental Health Care Manager, Clinical Case Manager (Licensed), Behavioral Health Services Coordinator, or Clinical Team Lead – Treatment Services

Accountable To

Operations Manager

Work Schedule

Monday–Friday, 8:00 AM – 5:00 PM EST

Classification

Full-Time, Onsite – W2

Accountable For

Responsible for coordinating and leading all aspects of client treatment, including weekly clinical sessions, treatment planning, documentation compliance, care coordination, progress monitoring, and ensuring all services meet COMAR 10.21.20 regulatory standards.

Benefits Package

• Paid Time Off (PTO)
• Family and Medical Leave
• Health, Medical, and Dental Insurance Reimbursement or employer-sponsored health insurance coverage, when available
• Supplemental Health and Disability Insurance Options
• Retirement Savings Plan
• Professional Development Support and Continuing Education Opportunities

Position Summary

The Treatment Coordinator is a licensed behavioral health professional responsible for providing structured, weekly face‑to‑face clinical sessions to an assigned caseload of approximately 20 clients, leading and coordinating all aspects of those clients’ treatment, conducting structured weekly audits of treatment and documentation, and ensuring services fully conform to Individual Treatment Plans (ITPs) and COMAR requirements.

Essential Duties & Responsibilities

• Clinical Evaluation & Assessment
  • Complete or ensure completion of an initial face‑to‑face diagnostic evaluation and related documentation for each assigned client within required timelines (no later than the second visit).
  • Formulate and document presenting problems, psychosocial and family history, mental status, risk factors, strengths, functional impairments, and current needs.
  • When clinically indicated and with proper consent, maintain and document ongoing collaboration with the individual’s primary care provider or other somatic providers.
  • Update evaluative information as clinical status changes or at required review intervals.
• Treatment Planning & Documentation
  • Ensure that an Initial Individual Treatment Plan (ITP) is developed no later than the fifth visit following enrollment.
  • Develop ITPs in collaboration with the client, and when applicable, the client’s parent/guardian/caregiver, and other members of the treatment team.
  • Ensure that each ITP includes:
    • Current diagnosis.
    • Presenting needs, strengths, recovery goals, and treatment expectations.
    • Specific services and interventions (modality, frequency, duration, and responsible staff).
    • How services will help the individual manage symptoms and support recovery.
    • Short‑term and long‑term goals written in behavioral, measurable terms with target dates.
    • Identification of needed referrals and collaboration with other providers or agencies (e.g., PRP, housing, self‑help, vocational, substance use services, schools, social services, juvenile services, somatic care).
  • Conduct monthly treatment plan reviews with each client, revising goals and interventions based on progress, new information, audit findings, or changes in clinical necessity.
  • Ensure documentation is completed accurately, thoroughly, and within required timeframes for all services provided.
• Direct Client Intervention (15 Hours per Week)
  • Maintain a caseload of approximately 20 clients at any given time.
  • Follow the service model of seeing 4 clients each morning (Monday–Friday) for 45‑minute face‑to‑face sessions, ensuring each client is seen weekly unless cancellations or clinically indicated frequency changes occur.
  • During sessions:
    • Review treatment progress and the client’s treatment experience.
    • Address clinical and practical barriers to engagement.
    • Intervene to support treatment compliance, including motivational enhancement, skill‑building, and problem‑solving.
    • Educate clients about risks and implications of going against medical or clinical advice (AMA) and document such education.
    • Begin or support safety planning when indicated.
  • Address client concerns and complaints related to services, and escaly appropriately when needed.
• Treatment Coordination & Referral Management (25 Hours per Week)
  • Coordinate all aspects of services as described in the ITP, ensuring services delivered match what is authorized, clinically indicated, and documented.
  • Communicate regularly with psychiatrists, nurse practitioners, therapists, PRP staff, case managers, and other providers on the treatment team.
  • Issue and track referrals to internal and external resources, including psychiatric rehabilitation/PRP services, substance use/addictions treatment, housing and shelter programs, vocational/educational services, somatic/primary care providers, and social services, juvenile services, and other community supports.
  • Ensure referrals and support services follow expectations for support services for OMHCs.
  • Monitor and document somatic status information in the medical record in line with OMHC regulations.
  • Identify and troubleshoot systemic and individual barriers (transportation, insurance, communication, etc.) and collaborate with internal staff and external agencies to keep care on track.
  • Participate actively in efforts to retain clients in treatment as long as there is clinical necessity, while planning for step‑down or transition when appropriate.
• Weekly Treatment & Team Audits (Quality Oversight)
  • Conduct a structured weekly audit of treatment for each client on the assigned caseload, focusing on alignment between services delivered and the ITP, frequency and duration compared to what is planned, goal progress, and discharge/transition planning.
  • Review the work of assigned treatment team members for completion, timeliness, clinical appropriateness, and compliance with OMHC, COMAR, payer, and agency documentation standards.
  • Identify areas of non‑alignment or non‑compliance and implement corrective actions.
  • Update treatment plans as needed based on audit findings, clinical progress, or changes in need.
  • Document audit activities, findings, and follow‑up in the client record and/or quality management tools as required.
• Intake, Orientation & Discharge
  • Participate in or conduct intake evaluations for clients who will be part of the Treatment Coordinator’s caseload, including orientation to services and review of rights and expectations.
  • Participate in discharge planning and continuity‑of‑care processes in accordance with COMAR expectations, ensuring a documented discharge summary within required timelines that includes reasons for admission and discharge, services provided, progress made, diagnosis at discharge, current medications, and follow‑up recommendations.
  • Promote smooth transitions to higher or lower levels of care, or to other providers/agencies, when medically necessary.
• Team Leadership & Staff Support
  • Serve as the treatment team lead for assigned clients.
  • Provide day‑to‑day clinical direction, coaching, and feedback to team members delivering services to those clients.
  • Identify and address performance issues related to clinical documentation, timeliness, or adherence to the ITP and COMAR standards.
  • Recognize and affirm staff accomplishments and effective care.
  • Promote a collaborative, recovery‑oriented, and culturally responsive team culture.
• Meetings & Supervision
  • Participate in weekly clinical supervision when required by license and agency policy.
  • Meet weekly with the Operations Manager for caseload review, program updates, and operational coordination.
  • Meet weekly with a Human Resources representative to support staffing, training, and compliance matters as they relate to assigned clients and staff.
  • Meet weekly with a Finance representative to review billing, productivity, authorization, and payer requirements as they relate to caseload and service delivery.
  • Attend all required team meetings, case conferences, and agency trainings.

Minimum Qualifications

• Licensed Clinical Professional Counselor (LCPC)
• Licensed Graduate Professional Counselor (LGPC)
• Licensed Certified Social Worker (LCSW)
• Licensed Certified Social Worker–Clinical (LCSW‑C)
• Licensed Clinical Marriage & Family Therapist (LCMFT)
• Licensed Graduate Marriage & Family Therapist (LGMFT)
• Licensed Master Social Worker (LMSW)
• Licensed Bachelor Social Worker (LBSW)
• Licensed Clinical Alcohol and Drug Counselor (LCADC)
• Licensed Graduate Alcohol and Drug Counselor (LGADC)
• Certified Associate Counselor–Alcohol and Drug (CAC‑AD)
• Certified Supervised Counselor–Alcohol and Drug (CSC‑AD)
• Advanced Practice Registered Nurse – Psychiatric Mental Health (APRN‑PMH)
• Certified Registered Nurse Practitioner – Psychiatric Mental Health (CRNP‑PMH)
• Licensed Psychologist
• Registered Psychology Associate

Candidates must hold an active, unencumbered Maryland license/certification in one of the above categories.

Experience & Skills

• Prior experience in outpatient mental health, community mental health, or related behavioral health settings strongly preferred.
• Knowledge of recovery‑oriented, person‑centered, and trauma‑informed care principles.
• Strong skills in clinical assessment, treatment planning, and documentation.
• Demonstrated ability to coordinate care across multiple providers and systems.
• Ability to lead a multidisciplinary treatment team, provide constructive feedback, and support quality improvement.
• Strong organizational skills and ability to manage time, competing priorities, and regulatory deadlines.
• Comfort with electronic medical records and basic computer applications.
• Reliable transportation for occasional travel to community sites where services are rendered.