Treatment Coordinator

Paradigm Oral Health; Wayne (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading oral surgery practice is seeking a Treatment Coordinator to enhance patient care and coordinate scheduling. You will manage patient interactions, provide excellent customer service, and ensure smooth communication between patients and the clinical team. Ideal candidates will have experience in customer service and possess a friendly, professional demeanor.

Benefits

Competitive pay

Bonus potential

Health Savings Account (HSA)

401(k) with company match

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Career path advancement

Annual merit reviews

Qualifications

• Must have one year of customer service experience.
• Previous medical or dental experience required.

Responsibilities

• Greets patients and schedules appointments.
• Provides cost estimates and collects payments.
• Maintains insurance information and doctors' schedules.

Skills

Customer Service

Organizational Skills

Leadership

Problem Solving

Understanding of Dental Terminology

Education

High school diploma or equivalent

Job description

3 days ago Be among the first 25 applicants

Treatment Coordinator - Oral Surgery
Treatment Coordinator - Dental

Location: Chester County Oral Surgery & Dental Implants | Wayne, PA (M, Tu, W, F) and Kennett Sqaure, PA (Th)
https://oralsurgerychestercounty.com/

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve our community with all their oral surgery needs. Previous treatment planning experience is required.The Treatment Coordinator is critical in providing exceptional patient care, resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient financial responsibilities. The Treatment Coordinator will also manage the doctors’ schedules and any communications with patients and referring offices.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedules to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• Highschool diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Leadership and problem-solving skills.
• Ability to work cross functionally with other team members.

What We Offer

We prioritize your personal and professional well–being, covering aspects from health to financial and social welfare.

• Competitive pay, Bonus Potential, Annual Merit Reviews
• Health Savings Account (HSA)
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• Uniforms/Scrubs Provided
• National Discount and Rewards Marketplace
• Career Path Advancement to clinical or management positions

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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