Treatment Coordinator

Johnson Family Dental; Santa Ana (CA); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Employee Discount Programs

Pet Insurance

Telemedicine Services

Disability Insurance

Flexible Spending Accounts

Job summary

Join a forward-thinking dental practice as a Treatment Care Coordinator, where your role will be pivotal in enhancing patient experiences through a unique G3 approach: Greeting, Guiding, and Gratitude. You'll be the friendly face that welcomes patients, assists with their appointments, and ensures they feel valued and supported during their visits. This position offers an exciting opportunity to make a real difference in patients' lives while working in a collaborative environment that values exceptional customer service. If you're passionate about helping others and thrive in a dynamic setting, this role is perfect for you!

Qualifications

• At least one year of related experience required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Create a welcoming atmosphere and greet each patient warmly.
• Assist patients with check-in/check-out and appointment scheduling.

Skills

Communication Skills

Interpersonal Skills

Customer Service

Knowledge of Dental Terminology

Job description

Overview

As a Treatment Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule (days/hours)

8:00am-5:00pm/ 9:00am-6:00pm

Responsibilities

1. Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome.
2. Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism.
3. Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism.

Qualifications

1. At least one year of related experience.
2. Knowledge of dental terminology.
3. Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Compensation

$22-23

About Us

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail].