Treatment Coordinator

Diamond Braces Orthodontist: Braces & Invisalign; New York (NY); On-site; Full time

Job summary

Diamond Braces is seeking a passionate Treatment Coordinator to join their front office team in New York. This role is vital in ensuring patient experiences are positive and seamless, from educating clients on their treatment choices to managing appointment schedules. You will play a key part in enhancing the overall patient journey while growing your career in a supportive environment.

Benefits

Highly competitive compensation

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Discounted orthodontic care for family

Loan assistance for dental assistant school

Access to cutting-edge technology

Inclusive and supportive culture

Qualifications

• Friendly and organized voice welcoming clients.
• Strong communication skills for client inquiries.
• Ability to manage appointments and maintain client flow.

Responsibilities

• Educate clients on treatment processes and benefits.
• Guide clients through treatment choices and insurance details.
• Support the dental team and maintain a clean workspace.

Skills

Communication

Organization

Customer Service

Job description

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Who We Are

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the

Who We Are

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.

Treatment Coordinator

Are you the friendly, organized voice that brightens someone’s day? Join our front office team as a Treatment Coordinator and become the heart of our practice. From the first hello to daily coordination, you’ll help create a seamless, positive experience for every patient who walks through our doors.

Essential Functions

• Educate Clients on Healthy Smiles: Help clients understand why a healthy smile is important by clearly explaining the long-term benefits of dental care. Make the treatment process exciting and easy to grasp.
• Guide Through Treatment Choices: Support clients in making informed decisions by providing simple, clear explanations of their treatment options and the benefits they can expect.
• Answer Questions: Use strong communication skills to respond to client inquiries, whether in person, over the phone, or via email, ensuring they feel well-supported and informed.
• Manage Appointments Smoothly: Keep the schedule running efficiently by optimizing appointment times, reducing wait times, and maintaining a smooth client flow.
• Greet Clients Warmly: Welcome every client with a friendly attitude, creating a comfortable and positive environment from the moment they walk in.
• Provide Clear Information: Make sure clients have all the information and documents they need, showing transparency and commitment to their care.
• Verify Insurance Details: Confirm clients' insurance eligibility, usage, and limitations. Follow up with them on their benefits and coverage as needed.
• Support the Dental Team: Assist dentists and other team members as needed, ensuring the practice operates smoothly and efficiently.
• Maintain a Clean Workspace: Keep your work area clean and safe, helping to prevent the spread of infection and protect the well-being of clients and staff.
• Stay Flexible: Be ready to handle any additional tasks as needed, adapting to the changing needs of the practice.
  
  

Benefits

• Highly competitive compensation.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounted orthodontic care for you and your family.
• Loan assistance for dental assistant school and continued education (CE).
• Access to cutting-edge technology and world-class facilities.
• A fun, inclusive, and supportive culture where your career can thrive.
  
  

Job Type: Full-time

Pay Rate: Starting at $18 an hour based on skills and experience.

Job Location: In-person; local travel between offices may be required.

Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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