Treatment Coordinator

Smile Doctors LLC; Madison Heights (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Brace discounts

Clear aligner discounts

Job summary

Paschal Orthodontics is seeking a Treatment Coordinator to educate new patients on treatment options, handle financial arrangements, and foster strong patient relationships. You will educate patients on plans, coordinate scheduling, and assist with referrals to specialists when needed.

The role emphasizes outgoing, empathetic communication, proactive follow-up, and teamwork in a growing orthodontic practice. A solid customer-service background is valued.

Qualifications

• High School diploma or equivalent; college education preferred.
• 1 year experience in sales or service industry required.
• Bilingual a plus, but not required.

Responsibilities

• Present orthodontic treatment plans and educate patients on the plan of treatment.
• Educate patients on payment options and practice financial policies.
• Follow up with potential patients to schedule treatment and keep schedules full.
• Coordinate referrals to specialists and assist in local marketing and events.

Skills

Outgoing

Approachable

Empathetic

Education

High School diploma or equivalent

College education preferred

Job description

Looking for a career that makes you smile? Paschal Orthodontics is seeking a Treatment Coordinator to join our growing team. Responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships.

How you’ll make us better:

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections
• Understand the practice's policy on working with financials to educate patients on their payment options
• Work pending reports and follow up with potential patients to schedule treatment
• Preparation for patient exams
• Follow up with patients to set up consultations or begin treatment and keep schedules full
• Coordinate patients referred to specialists for care prior to treatment as necessary
• Assist in Local Store Marketing and community events

Your special skills:

• Outgoing, Approachable, and Empathetic
• Proactive and adaptable
• Excellent written and verbal skills

Prerequisites for success:

• High School diploma or equivalent required; College education preferred
• Minimum one (1) year experience in sales or other service industry required
• Bilingual a plus, but not required
• Ability build rapport with patients
• Ability to establish and maintain good working relationships with patients and coworkers
• Excellent sales skills
• Ability to talk to a person, not at a person

The Perks:

• Competitive salary plus Bonus
• Opportunity Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Paschal Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.