Treatment Coordinator

Smile Doctors, LLC; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Smile Doctors, LLC seeks a Treatment Coordinator to join their team in Madison, WI. This role focuses on educating patients about treatment options, coordinating care with specialists, and supporting local marketing efforts. Ideal candidates possess sales experience and exceptional interpersonal skills, contributing to a people-first culture.

Benefits

Medical, dental, vision and life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off in your first year + paid holidays

Discounts on braces and clear aligners for family members

Qualifications

• Minimum one year experience in sales or service industry required.
• Bilingual a plus.
• Ability to build rapport with patients.

Responsibilities

• Educate patients on treatment options and overcome objections.
• Work with financial arrangements and schedule treatments.
• Assist in local marketing and community events.

Skills

Outgoing

Approachable

Empathetic

Proactive

Adaptable

Excellent written skills

Excellent verbal skills

Sales skills

Education

High School diploma or equivalent

College education preferred

Job description

Posted Wednesday, June 18, 2025 at 5:00 AM

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a career that makes you smile?

We’re seeking a Treatment Coordinator to join our growing team.

Responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships .

How you’ll make us better:

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections
• Understand the practice's policy on working with financials to educate patients on their payment options
• Work pending reports and follow up with potential patients to schedule treatment
• Preparation for patient exams
• Follow up with patients to set up consultations or begin treatment and keep schedules full
• Coordinate patients referred to specialists for care prior to treatment as necessary
• Assist in Local Store Marketing and community events

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Outgoing, Approachable, and Empathetic
• Proactive and adaptable
• Excellent written and verbal skills

Prerequisites for success:

• High School diploma or equivalent required; College education preferred
• Minimum one (1) year experience in sales or other service industry required
• Bilingual a plus, but not required
• Ability build rapport with patients
• Ability to establish and maintain good working relationships with patients and coworkers
• Excellent sales skills
• Ability to talk to a person, not at a person

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.