Treatment Coordinator

Addison Group; City of Albany (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) program

Job summary

Addison Group is partnering with a growing healthcare organization to hire Dental Treatment Coordinators in the Albany area. This role focuses on patient support, treatment coordination, scheduling, and document management across multiple practice locations.

The schedule is Monday–Friday, 7:55 AM–5:00 PM, with occasional travel between Albany region locations. Candidates with dental or medical office experience who excel in a fast-paced environment are encouraged to apply.

Qualifications

• Dental or healthcare experience preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask in a fast-paced clinical environment.

Responsibilities

• Act as a primary point of contact for patients and families seeking information about treatment options and services
• Guide patients through the treatment coordination process with professionalism and compassion
• Explain treatment recommendations, financial obligations, and payment options clearly and confidently
• Assist with scheduling appointments and coordinating care across multiple providers or specialty offices
• Maintain accurate and up-to-date patient documentation and records
• Help create a welcoming and positive experience for patients throughout their visit
• Support providers with administrative preparation related to consultations and treatment planning
• Provide general education regarding dental care, treatment expectations, and follow-up instructions
• Communicate effectively with patients to address questions, concerns, and common objections regarding treatment plans

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

Cloud9

Job description

Title: Dental Treatment Coordinator

Location: Albany, NY area (must be able to travel occasionally between nearby practice locations)

Compensation: $23–$30/hour, depending on experience

Industry: Dental / Healthcare

Benefits: The position is eligible for medical, dental, vision, and 401(k)

About the Opportunity:

Addison Group is partnering with a growing healthcare organization seeking Dental Treatment Coordinators to join their team. This is an excellent opportunity to become part of a fast-paced, patient-focused environment with strong team tenure and continued expansion.

Our client operates multiple busy practice locations and is looking for individuals who thrive in a high-volume setting while delivering exceptional patient support and administrative coordination.

Key Responsibilities:

• Act as a primary point of contact for patients and families seeking information about treatment options and services
• Guide patients through the treatment coordination process with professionalism and compassion
• Explain treatment recommendations, financial obligations, and payment options clearly and confidently
• Assist with scheduling appointments and coordinating care across multiple providers or specialty offices
• Maintain accurate and up-to-date patient documentation and records
• Help create a welcoming and positive experience for patients throughout their visit
• Support providers with administrative preparation related to consultations and treatment planning
• Provide general education regarding dental care, treatment expectations, and follow-up instructions
• Communicate effectively with patients to address questions, concerns, and common objections regarding treatment plans

Qualifications:

• Prior dental experience strongly preferred; candidates with medical office experience will also be considered
• Experience as a Dental Assistant or in patient coordination/customer-facing healthcare roles is a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced clinical environment
• Stable work history and professional tenure preferred
• Familiarity with dental software systems such as Cloud9 is beneficial, but not required
• Comfortable working with a high volume of patient interaction daily

Additional Details:

• Schedule: Monday–Friday | 7:55 AM – 5:00 PM
• Occasional travel between practice locations in the Albany region (Albany, Delmar, Latham, East Greenbush, and Clifton Park)

Perks:

• Growing organization with strong internal culture and employee retention
• Collaborative and team-oriented office environment
• Opportunity for long-term growth and development
• Consistent weekday schedule with no overnight shifts

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.