Treatment Coordinator

AMN Healthcare; Burlington (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading oral surgery practice in Burlington seeks a Treatment Coordinator to provide exceptional patient care and support the clinical team. This role involves greeting patients, managing schedules, and ensuring a positive patient experience. Ideal candidates will have customer service experience and a friendly demeanor. The practice offers competitive pay, comprehensive benefits, and a supportive work environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

401(k) Plan w/Company Match

Health Savings Account (HSA)

Paid Vacation

Annual Paid Holidays

Qualifications

• One year of customer service experience required.
• Medical or dental experience preferred.

Responsibilities

• Greet patients, schedule appointments, and manage doctor’s schedule.
• Collect payments and communicate treatment options to patients.
• Maintain confidentiality in accordance with HIPAA.

Skills

Customer Service

Leadership

Problem Solving

Organization

Education

Highschool diploma

Job description

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• Highschool diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Leadership and problem-solving skills.
• Ability to work cross functionally with other team members.

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays