Treatment Coordinator

Oral Surgery Partners; Bloomington (IN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA eligibility

Company-paid Life, AD&D and LTD

Voluntary Life & AD&D

Short-Term Disability

Dependent Care FSA

401(k) with employer match and Profit–

PTO and 8 paid holidays

Job summary

Oral Surgery Partners in Bloomington, IN is seeking a Treatment Coordinator to manage patient care plans from consultation through treatment completion. You will meet with patients, explain procedures and financial obligations, and provide resources to help them understand their options.

The role includes coordinating treatment scheduling, ensuring pre-treatment steps are complete, assisting with insurance questions and payment plans, and maintaining accurate EHR records.

Qualifications

• Education: High school diploma or equivalency.
• Experience: Healthcare setting experience preferred; scheduling via multi-system phone line experience desirable.
• Knowledge: Understanding of surgical workflows from consultation to execution; HIPAA and healthcare compliance familiarity.

Responsibilities

• Meet with patients to discuss treatment plans and educate them on procedures and costs.
• Coordinate scheduling of treatments, surgeries, and follow-ups; ensure pre-treatment steps are completed.
• Discuss costs with patients, review insurance benefits, and assist with payment plans.
• Maintain accurate patient records in the EHR and communicate with clinical/front-office teams.
• Adhere to HIPAA and clinic policies; provide empathetic, patient-focused care coordination.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Organizational skills

Multitasking

EHR proficient

Education

High school diploma or equivalency

Tools

EHR systems

Job description

Position Purpose

The Treatment Coordinator plays a vital role in managing patient care treatment plans and ensuring that patients understand and proceed with their recommended treatment. This position involves patient interaction, detailed communication, and administrative support to facilitate smooth and effective patient care from diagnosis through treatment completion.

Title: Treatment Coordinator Practice: Bloomington Oral Surgery Location: Bloomington, IN

Office Hours

• Monday: 7:00am - 5pm
• Tuesday: 7:00am - 5pm
• Wednesday: 7:00am - 5pm
• Thursday: 7:00am - 5pm
• Friday: 7:00am - 5pm
• Saturday: Closed
• Sunday: Closed

Essential Functions

Patient Consultation and Education

• Meet with patients to discuss their treatment plans as outlined by the surgeon.
• Explain treatment procedures, potential outcomes, and financial obligations.
• Answer patient questions and address concerns about their treatment options and plans.
• Provide educational materials and resources to help patients understand their treatment.
• Follow-up calls to patients that did not schedule and work to remove roadblocks to get treatment completed.

Treatment Plan Coordination

• Coordinate the scheduling of treatments, surgeries, and follow-up appointments.
• Ensure that all necessary pre-treatment steps, such as lab work or imaging, are completed.
• Monitor patient progress and follow up to ensure adherence to treatment plans.
• Adjust treatment schedules as needed in response to patient needs or surgeon

Financial Coordination

• Discuss treatment costs with patients and provide detailed estimates.
• Review insurance coverage and assist patients with understanding their benefits.
• Coordinate with the billing department to manage insurance claims and payments.
• Develop and discuss payment plans for patients who require financial assistance.

Administrative Duties

• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Prepare and manage treatment-related documentation.
• Communicate effectively with clinical and front office team members to ensure seamless patient care.
• Handle patient communication, including appointment reminders and follow-up calls.
• Other duties as assigned by the practice administrator.
• Multi system phone line experience

Compliance and Confidentiality

• Ensure adherence to healthcare regulations and privacy laws, including HIPAA.
• Maintain patient confidentiality and secure handling of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education

• High school diploma or equivalency, required.

Experience

• Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles, required
• Previous experience with scheduling patients through multi system phone line, required
• Full understanding of surgical guide treatment from patient consultation to execution.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements

• Approachable, professional demeanor
• Strong communication and interpersonal skills.
• Detail-oriented and thorough in task execution.
• Excellent organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Empathetic and patient-focused approach to care coordination.
• Independent decision-making skills and utilization of sound judgement.

What we do for you

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.