Treasury Services Manager

FirstService Residential; Plantation (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

FirstService Residential is seeking a Manager, Treasury Services to oversee daily treasury operations across markets, ensuring accurate cash management, transfers, and controls. You will lead a team, coach staff, and partner with internal stakeholders to uphold service standards.

You will drive process improvements, manage risk, and ensure adherence to SOPs while supporting the Senior Manager in allocating resources and handling escalations.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Administration.
• 4–6 years in treasury/banking or shared services with leadership experience.
• Strong analytical and strategic thinking; ability to interpret financial data.
• Excellent written and verbal communication; ability to influence executives.
• Advanced MS Excel and Office skills.
• Experience with DocuSign, Smartsheet, and Zendesk a plus.

Responsibilities

• Lead treasury associates and manage daily workload.
• Coach, train, and develop staff; ensure internal controls.
• Oversee account administration, electronic funds transfers, and cash monitoring.
• Ensure adherence to Treasury SOPs and risk controls.
• Collaborate with executives and stakeholders across markets.

Skills

People leadership

Analytical thinking

Excel

Communication skills

Strategic thinking

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

DocuSign

Smartsheet

Zendesk

Job description

Description

Job Overview: The Manager, Treasury Services ("Manager") is responsible for supervising daily treasury operations, ensuring efficient account administration, electronic transfer processing, cash monitoring, and adherence to Treasury SOPs and internal controls. This role supports the Senior Manager, Treasury Services by overseeing the team’s daily workload, resolving escalations, guiding associates, and maintaining high service levels for internal and external stakeholders. The Manager plays a key role in process accuracy, risk mitigation, and operational consistency across multiple markets. Responsibilities and market coverage may expand as business needs and departmental growth dictate.

Responsibilities

• The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty People Leadership & Development
• Lead a team of treasury associates responsible for processing treasury requests through the CRM ticketing system, ensuring timely and accurate responses.
• Provide daily coaching, training, and guidance to treasury associates to promote accuracy, efficiency, service quality, and adherence to internal controls. Maintain staffing coverage and contingency plans to ensure on-time service delivery during periods of unexpected absences or transitions.
• Support hiring, onboarding, performance evaluations, and personnel actions including promotions, disciplinary measures, and terminations.
• Foster a culture of service excellence, accountability, and continuous improvement
• Directly supervises Treasury Associates and Specialists responsible for account administration, electronic funds transfers, cash monitoring, and banking documentation.
• Provides ongoing coaching, training, and performance feedback to build team capabilities and ensure operational accuracy, compliance, and efficiency.
• Establishes clear objectives, priorities, and service standards for the Treasury team, ensuring timely and accurate processing of requests and issue resolution.
• Monitors daily workflows, reallocates resources, and manages workloads to meet program goals, deadlines, and client needs.

Essential Duties

• Bachelor's degree in Finance, Accounting, Business Administration, or related field (Master's degree or MBA preferred).
• 4-6 years of progressive experience in treasury, banking, finance, or shared services, including leadership or people management responsibilities.
• Strong analytical and strategic thinking skills with proven ability to interpret financial data and drive business outcomes.
• Exceptional organizational skills with the ability to balance competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills; able to influence, present, and partner effectively with executives, internal stakeholders, and external partners.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience leveraging DocuSign, Smartsheet, and Zendesk for process automation and workflow management is strongly preferred.
• In-depth knowledge of banking platforms, treasury functions, and controls related to account management, signature authority, cash management, and risk management.
• Demonstrated ability to lead teams, manage cross-functional initiatives, and deliver results through collaboration and innovation

Supervisory Responsibilities

Yes, direct reports. The Director will be responsible for building a strong team culture rooted in accountability and developing a scalable organization that can support the growth and ongoing evolution of the client accounting shared services team

What We Offer

• As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company matc

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.