Treasury Ops: Continuous Improvement Lead (Remote)

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; McKinney (TX); Hybrid; USD 95,000 - 125,000; Full time

Job summary

SouthState Bank, National Association is seeking a Treasury Management professional to analyze client data, identify trends, and support continuous improvement across systems and workflows. You will partner with treasury leaders, product, and operations to document current-state processes, validate opportunities, and help train teams while maintaining high service quality and compliance.

This role emphasizes data-driven decision making, strong communication, and the ability to manage multiple

Qualifications

• Bachelor’s degree in business administration, finance, operations, analytics, information systems, or a related field; equivalent Treasury Management, banking operations, project, process improvement, or analytical experience may be considered.
• Minimum of 4 years of experience in Treasury Management, commercial banking operations, client support, implementation, quality assurance, business analysis, process improvement, project coordination, or a related operational role.

Responsibilities

• Analyze Treasury Management data to identify trends, root causes, recurring issues, client friction points, and opportunities to improve quality and efficiency.
• Lead or support continuous improvement initiatives from intake through implementation, including documenting current state and future state, mapping workflows, and tracking actions to completion.
• Develop, maintain, and improve procedures, job aids, process maps, rubrics, and other resources to support consistent execution and knowledge sharing across Treasury Management teams.
• Partner with Treasury Management leaders, product, and other stakeholders to gather requirements, validate improvement opportunities, coordinate testing, and support change management for new or enhanced workflows, systems, reporting, and tools.
• Support quality assurance, client experience, and performance measurement with data collection, reporting, dashboards, trend analysis, and coaching recommendations.

Skills

Analytics

Critical thinking

Problem solving

Root cause analysis

MS Excel

Education

Bachelor's degree in business administration, finance, operations, analytics, information systems, or related field

Tools

ServiceNow

Genesys

OnRamp

Treasury Navigator

Job description

SouthState Bank, National Association is seeking a Treasury Management professional to analyze client data, identify trends, and support continuous improvement across systems and workflows. You will partner with treasury leaders, product, and operations to document current-state processes, validate opportunities, and help train teams while maintaining high service quality and compliance.

This role emphasizes data-driven decision making, strong communication, and the ability to manage multiple