Treasury Management Technical Services Specialist

Zions Bancorporation; Midvale (UT); On-site; USD 27,552 - 39,950; Full time

Benefits offered by this job

Benefits from day one

Profit sharing

Company-matched 401(k)

Job summary

Zions Bancorporation, a premier financial services company, is seeking a TM Technical Services Specialist to provide level 1 and 2 support for Treasury Management products, including TM Internet Banking, Remote Deposit, ACH, and more. The role involves training clients, resolving hardware/software compatibility issues, and delivering exceptional service to Treasury Management clients.

The position is full-time in-office with a schedule that may include various locations such as Midvale, UT, and

Qualifications

• Requires a High School diploma or equivalent and 1+ years of banking, treasury and cash management products/services, IT hardware, software, computer applications, networks or other directly related experience.
• Good customer service, problem solving, analysis and communication skills, both verbal and written.
• Ability to train clients on Treasury Management products and systems.
• Must be detail oriented and able to identify and resolve technical issues.

Responsibilities

• Provide level 1 and 2 technical support and training for TM products.
• Introduce TM Knowledge Center to users and resolve hardware/software compatibility issues.
• Deliver exceptional customer service and assist with complex technical issues.
• Identify, investigate and propose solutions to technical issues; work toward root-cause resolution.
• Coordinate cross-affiliate enrollments and testing setups; stay updated on upgrades.
• Stay abreast of technology upgrades and product enhancements; adhere to bank policies.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Problem solving

Communication

Training clients

Technical issue resolution

Attention to detail

Client relationships

Treasury Management knowledge

IT basics

Education

High School diploma or equivalent

Tools

Treasury Management software

E-Invoicing platforms

Job description

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

TM Technical Services Specialist

What will your day look like? You will be:

• Responsible for providing level 1 and 2 technical support and training for new clients or users on the multiple Treasury Management products including Treasury Internet Banking, Remote Deposit, Positive Pay, ACH, Receivables Online, E-Invoicing and Payments, Outsourced Disbursements and other products.
• Training will include the introduction of the TM Knowledge Center to the users and may require resolution of hardware/software compatibility issues.
• Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
• Identify, investigate and propose solutions to technical issues.
• Work toward a resolution to root causes to prevent recurring issues.
• Responsible for cross‑affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
• Stay abreast of technology upgrades and product enhancements.
• Adhere to Bank policies and procedures.
• May assist with special projects as required as well as take on other duties as assigned.

Qualifications:

• Requires a High School diploma or equivalent and 1+ years of banking, treasury and cash management products/services, IT hardware, software, computer applications, networks or other directly related experience.
• A combination of education and experience may meet job requirements.
• Working knowledge of banking, treasury and cash management products, application software, networks, PCs, LAN's, terminals and telephones.
• Good customer service, problem solving, analysis and communication skills, both verbal and written.
• Ability to train clients on Treasury Management products and systems.
• Ability to identify and resolve technical issues.
• Must be detail oriented.
• Good client relationship skills.

Salary Range (Depending on Location and Experience): $20-29/h

Location and Schedule:

This position is full‑time in office with variable schedule options.

• Chandler, AZ: 1265 South Price Rd, Suite # 1, Chandler AZ
• Los Angeles, CA: 550 S Hourpe St Ste 300 Los Angeles CA
• Denver, CO: 7222 E Layton Ave, Denver CO 80237
• Las Vegas, NV: 750 E Warm Springs RD, 1st Fl, Las Vegas NV
• Houston, TX: 1801 Main Street, Houston TX 77002
• Midvale, UT: 7860 S Bingham Junction Blvd, Midvale UT 84047
• Seattle, WA: 601 Union St, Suite 3600, Seattle WA

Apply now if you want to be part of a motivated and driven team and work with respected leaders. We need someone who is proactive, has a great attitude and wants to inspire others to achieve bank initiatives and drive loan growth.