Treasury Management Service Specialist II-2

Huntington National Bank; Birmingham (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Huntington National Bank is seeking a Treasury Mgmt Service Specialist II to provide advanced product and service support to the Treasury Management segment. In this role, you will manage complex onboarding projects, resolve customer servicing issues, and mentor less experienced colleagues.

Qualified candidates will have at least three years of experience in treasury management or banking operations and strong analytical and communication skills. This position is on-site at our Birmingham office.

Qualifications

• 3+ years of experience in treasury management, banking operations, or a related service role.
• Proven ability to manage complex onboarding projects and extended timelines.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Provide advanced product and service support to the Treasury Management segment.
• Identify and resolve complex customer servicing problems.
• Act as a mentor to less experienced Treasury Management specialists.

Skills

Treasury management experience

Problem solving skills

Project management

Communication skills

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

Summary: The Treasury Mgmt Service Specialist II provides support to the Treasury Management - National Settlement Team Segment. Prioritizes complex onboarding and ensures they are completed on time with minimal impact to the customer. Serves as a mentor for new colleagues to learn the TM onboarding process. Prioritizes complex service issues and ensures they are completed on time with recognized accepted resolution by the customer. Responsible for identifying, researching, analyzing and resolving complex problems with regard to TM onboardings and services. Identifies possible cross-sell opportunities and enters them in the appropriate tracking system for the sales colleague. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.

Duties & Responsibilities

• Provides an advanced level of product and service support to the Treasury Management segment, specifically National Settlement Team
• Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
• Prioritizes service issues and ensures they are completed on time and with a recognized/accepted resolution by the customer.
• May perform training or education for customers on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma or equivalent
• 3+ years of experience in treasury management, banking operations, or a related client implementation or service role.
• 3+ years working knowledge of core treasury products and services, including payments, receivables, electronic banking, and depository solutions.
• 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.
• 3+ years managing multiple complex onboarding projects and extended timelines.
• 3+ years project management, analytical, and communication skills.
• 3+ years working knowledge of all applicable banking laws and regulations.
• 3+ years change management skills and ability to work at a consistently changing pace.
• 3+ years organizational skills to include effective time management in all key responsibilities of the job.
• 3+ years analytical, problem solving, and decision-making skills.
• 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking

Exempt Status

No

Workplace Type

Office

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Legal Requirements

Applicants must be currently authorized to work in the United States on a full-time basis.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.