Treasury Management Svcs Specialist 3

0101 The Huntington National Bank; Columbus (OH); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Huntington Bank is seeking a Treasury Management Services Specialist 3 in the ACH Department at our Columbus, OH area corporate office. The role supports day-to-day ACH processing and ensures timely handling of files within Federal Reserve deadlines.

You will work 3pm-11pm Central or 4-12 EST, interact with internal teams and customers, and contribute to accuracy, SLA adherence, and compliance with NACHA and banking policies.

Qualifications

• 3+ years of customer service experience.
• Experience with ACH and NACHA.
• High School diploma or GED required.
• Ability to work independently and as part of a team on multiple tasks.

Responsibilities

• Process inbound and outbound ACH files meeting Federal Reserve deadlines.
• Meet SLAs for fraud, funding dates, resets, risk, and research in the PEP+ system.
• Cross-train to support all department functions with accuracy.
• Understand NACHA rules and perform ACH research and resolution.
• Provide excellent customer service via phone and email.
• Adhere to bank policies, procedures and regulatory requirements.

Skills

Customer service

Attention to detail

Multi-tasking

Communication

Education

High School diploma or GED

Tools

PEP+ system

TMIS

Passport

Monarch

MS Office Suite (Excel, Word, Access)

Job description

Description This position is available within the Huntington Bank Corporate office footprint.

Hours for this role are 3pm - 11:00pm Central or 4-12 EST.

Summary: This Treasury Management Services Specialist 3 position in the ACH Department will assist with various functions that occur with day to day ACH processing.

Duties & Responsibilities:

• Assist with processing inbound and outbound files meeting all established Federal Reserve deadlines.
• Meets Service Level Agreements for fraud, release date funding’s, resets, risk, rejects, answering customer calls, research, GL entries, and inputs of ACH setup and maintenance in the PEP+ system.
• Fully cross trained and perform all department functions consistently meeting or exceeding established level of service level agreements and department standards for individual productivity and accuracy.
• Knowledge of ACH processing, understand NACHA rules to perform research function.
• Perform Quality Review on completed work.
• Ability to recognize and quickly fill production gaps as needed with minimal supervision.
• Ability to increase personal productivity levels as needed to meet the department processing deadlines.
• Communicates with internal colleagues and external customers via email or phone and written correspondence; exchange information and resolve ACH research issues by researching solutions and identifying the best plan of action.
• Manage changing priorities with ease and remain poised and professional when facing resistance or challenge.
• Provide excellent customer service.
• Adheres to Bank Policy and Procedures.
• Complies with Regulatory Requirements.
• Follows effective controls and processes to ensure risks are measured, monitored, and controlled.
• Ability to follow processes.
• Performs other duties as assigned.

Basic Qualifications:

• High School diploma or GED required
• 3 or more years of customer service experience
• Experience with ACH and/or NACHA

Preferred Qualifications:

• ACH and NACHA experience.
• Financial Institution related experience preferred.
• High degree of individual initiative and ability to work both independently and as a member of a team on multiple tasks and meet fast paced required deadlines.
• Excellent organization and prioritization skills with the ability to independently refocus based on changing workload.
• Experience working with other departments to quickly resolve outstanding items.
• Detail Oriented.
• Excellent written, verbal, and listening communication skills.
• MS Office Suite products (Excel, Word, Access), PEP+, TMIS, Passport, and Monarch experience preferred.

Contract & Work Information:

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No Workplace Type: Office

Our Approach to Office Workplace Type

We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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