Sr. Relationship Banker

Camden National Bank; Portland (ME); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings plan

Tuition reimbursement

Job summary

Camden National Bank is seeking a dedicated individual to join their team in Portland, Maine. The role focuses on achieving sales goals and delivering exceptional customer service.

You will engage in account management and utilize your knowledge of banking products to foster customer relationships. The position requires good communication and interpersonal skills, as well as the ability to handle transactions with accuracy.

Qualifications

• Ability to manage difficult customer situations and respond promptly to needs.
• Demonstrated knowledge of debits and credits.
• Experience with customer relations.

Responsibilities

• Achieve individual sales goals and complete all customer facing activities.
• Demonstrate strong knowledge of bank products and services.
• Processes transactions using judgement regarding validity.

Skills

Customer Service

Interpersonal Skills

Oral Communication

Planning/Organizing

Professionalism

Quality

Dependability

Education

Associate's degree or equivalent

Tools

Vertex Teller

Onboard Deposits

CRM

Jack Henry Experience

Jabber

Cisco Telephone systems

Job description

Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. Get to know us: We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization. We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

Primary responsibilities

Primary responsibilities consist of achieving individual sales goals and for completing all customer facing activities. The essential functions are noted below; however, at Camden National responsibilities may evolve over time given organization, technological and/or staffing changes. At any point other duties may be assigned. Essential Duties and Responsibilities include the following.

• Contributes to the success of the banking center by meeting or exceeding individual sales goals.
• Responsible for all customer facing activities including new account opening, account maintenance, problem resolution and sales and service activities.
• Demonstrates a strong knowledge of bank products and services.
• Employs Building Trusted Relationship skills to acquire, expand and retain customer relationships.
• May have HELOC lending responsibilities.
• May have regular or occasional responsibilities for teller transactions.
• Adheres to teller and Relationship Banker policies and procedures; ensures regulatory compliance.
• Processes a variety of transactions using own judgement regarding validity of transactions presented.
• Refers activities outside of own authority or questionable transactions to Assistance Banking Center Manager or Banking Center Manager.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Responds well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

Other Skills and Abilities

• Demonstrated knowledge of debits and credits
• Working knowledge of the Vertex Teller, Onboard Deposits, CRM, Jack Henry Experience, Jabber and Cisco Telephone systems
• Experience with customer relations
• Demonstrated ability to use a computer.
• Willingness to learn and speak with customers about products and services and to learn cross‑selling skills.
• Excellent communication skills.
• Detail oriented, with patience for performing repetitive tasks.
• Skillful and accurate operation of a ten‑key adding machine
• Demonstrated accuracy in numeric data processing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Internet software; Excel Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The prospective range of pay

The prospective range of pay we will offer to a successful applicant to this position is $18.93-$28.10, which represents a good faith estimate of what we expect to offer at the time of posting based on the role’s responsibilities, level and location. Actual starting salary will be determined by the Bank in the Bank’s discretion, and shall depend on the applicant’s experience, skills, education, certifications, as well as other relevant business conditions. Final offers will reflect these considerations and may vary accordingly.

Our comprehensive total rewards package offers something for everyone!

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

We are guided and inspired by our Core Values:

• Honesty and Integrity above all else
• Trust built on fairness
• Service that creates remarkable experiences
• Responsibility to use our resources for the greater good
• Excellence through hard work and lifelong learning
• Diversity realized through inclusion and respect
• Equal Opportunity Employer Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice.
• Completion of an employment application is not a contract, express or implied, guaranteeing employment.
• Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

Learn more about why employees love working at Camden National Bank! We are very proud to be named a 2023 Best Place to Work in Maine! An opportunity to build your career at an innovative community organization with a vision for growth and giving back. Whether it’s helping a family buy their first home or build a business, we go above and beyond to serve our customers, communities, and each other. You’ll experience an inspiring, welcoming workplace for all, and a culture that empowers employees to do their best work each day—and celebrate the difference we’re making together. Today, we employ 725 people at more than 73 work locations. We recruit top talent for roles in everything from relationship banking to operations, lending, technology, finance, compliance, marketing, and more. Employees enjoy health and wellness benefits and generous time off, along with numerous personal and professional growth opportunities. A commitment to apply your passion and talents, while making a positive impact on the company, our communities, and yourself. With the close‑knit feel of your community bank, complemented by the competitive perks of large organizations, you will love working here.

To learn more, please visit www.camdennational.bank.

Member FDIC.

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment.

Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

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