Treasury Management Service Specialist I

0101 The Huntington National Bank; Tupelo (MS); Hybrid; USD 42,000 - 66,000; Full time

Job summary

The Huntington National Bank in Tupelo, MS is seeking a Treasury Management Service Specialist I to lead onboarding and ongoing service for Business Banking and Commercial clients. You will implement standard treasury solutions, validate client agreements, and coordinate trainings to ensure a smooth go‑live and strong client experience.

Join a team that partners with Relationship Managers, Operations, and Product to resolve routine issues, protect data integrity, and drive process improvements

Qualifications

• Bachelor’s degree required.
• 1+ years in banking operations or treasury support.
• Familiarity with NACHA formats and fraud tools helpful.

Responsibilities

• Onboard and implement treasury solutions for Business Banking and Commercial clients.
• Review treasury agreements for accuracy and compliance.
• Coordinate onboarding activities and client trainings on treasury platforms.
• Provide first‑level support for treasury management solutions.
• Resolve routine issues within SLAs and document actions taken.
• Escalate non‑standard requests to higher‑level specialists as needed.

Skills

Client service

Attention to detail

Cross‑functional collaboration

Education

Bachelor’s Degree

Tools

NACHA formats

Fraud prevention tools

Treasury platforms

Job description

Description Summary: The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking and Commercial clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work. The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience.

Duties and Responsibilities

Client Onboarding & Implementation

• Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go‑live readiness.
• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools.
• May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/AML requirements.
• Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Product & Service Support

• Serve as first‑level support for core treasury management solutions.
• Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.
• Identify and elevate non‑standard requests, complex issues, or higher‑risk items to TM Service Specialist II or service partners as appropriate.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
• Identify, assess, and elevate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit‑ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Maintain accurate onboarding and service documentation, checklists, and case notes.
• Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality.
• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.
• Performs other duties as assigned.

Basic Qualifications

• Bachelor’s Degree
• 1+ years of experience in banking operations, treasury support, or a related client service role.

Preferred Qualifications

• Experience supporting Business Banking or Commercial Banking clients.
• Familiarity with NACHA file formats and basic fraud prevention tools.
• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast growing specialty business.
• Demonstrated attention to detail and commitment to delivering high-quality, customer‑focused client service.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis. Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game‑changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can‑Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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