Treasury Management Sales & Operations Manager

Adams Community Bank; North Adams (MA); On-site; USD 75,000 - 105,000; Full time

Job summary

Adams Community Bank in North Adams, MA, seeks a Treasury Management Officer to support sales, operations and management of treasury services. You will coordinate with Commercial, Retail and Government Banking teams to ensure product setup, training, and compliant processing in a timely, accurate manner.

You will work within ACB's culture of excellence, delivering outstanding client service by phone and email while adhering to bank policies and procedures and expanding the treasury management

Qualifications

• Read, write and speak fluently in English; strong organization and customer service skills.
• Ability to work with internal/external customers and maintain confidentiality.
• Math skills and attention to detail for transaction processing.

Responsibilities

• Provide excellent customer service primarily by phone and email.
• Coordinate treasury management account set-up and onboarding for new accounts.
• Review documentation for completeness and accuracy; file and track documents.
• Setup and maintain treasury products; process terminations as needed.
• Apply fees to accounts and monitor trends in treasury products and services.

Skills

Treasury Management

Customer Service

Regulatory Knowledge

Microsoft 365

NACHA Rules

Data Entry

Education

High school diploma or GED

Associate degree or higher in business/finance

Job description

If you are a team player and looking for a stimulating new job that will challenge and fulfill you? Look no further, you found us! We are an employee and customer focused bank and are looking for a new energetic Government Banking team member. We offer an environment of excellence where teamwork and accountability are a must! If you are a quick learner and have exceptional follow-through skills you will be happy here. If this description describes you, we know that you will be surrounded by people who are passionate about what they do, committed to excellence, and know how to have fun doing their work. Then please take a look at the job description below.

Job Purpose

Actively participate in and foster the ACB Culture of excellence while supporting the Bank’s strategic initiatives.

The purpose of the Treasury Management Officer is to provide support for the sales, operations and management functions of treasury management. This position is responsible for coordinating with Commercial Banking, Retail Banking and the Government Banking teams to ensure treasury management product set-up, training, and compliance are complete, maintained and processing is performed in a timely, efficient, and accurate method.

Consistently and effectively manage behavior within ACB’s established customer service standards and core values while adhering to all established bank policy and procedures.

Critical Drivers

• Work closely with Commercial Banking, Retail Banking & Government Banking teams to ensure strong operational adherence and support to our treasury management customers.
• Proficient in all aspects of Treasury Management regulations, products/services, risk management, and serves as a primary contact ensuring excellent internal and external customer service.
• Manage the strategic focus of enhancing and growing our treasury management portfolio.

Duties And Precise Tasks

• Commit to and live by a no excuses environment whereby all employees are held 100% accountable for behaviors, actions, performance & attitudes.
• Adhere to all ACB policies and procedures and have a strong working knowledge of treasury management products and procedures.
• Provide excellent customer service, primarily by phone and email. Utilize critical thinking and active listening to resolve customer problems or complaints.
• Complete treasury management account set-up. Complete onboarding for new accounts. Review account applications, agreements, and other documentation for complete and accurate information. Send and track documents for approval. Save and file all completed documents into iDentifi.
• Complete system set up and maintenance on items for existing and new treasury management products and services. Complete termination of treasury services, as requested.
• Apply & track fees to applicable commercial accounts utilizing treasury management services.
• Monitors industry and competitive trends and developments for treasury management products, services, and fees. Assist all business lines with Remote Deposit Capture scanner set up and coordinate installation with provider company. Assist with troubleshooting scanner issues that arise.

Human Relations/Emotional/Mental Demands

Contact with existing /potential customers and employees through telephones, correspondence or personally interact with in all areas. Confidentiality of potential and existing client and employee information requires professionalism, discretion and diplomacy.

Knowledge, Skills And Abilities

Must possess the ability to read, write and speak fluently in the English language, organization, and customer service skills with both internal and external customers.

Mathematical skills

Ability To

• Effective interpersonal skills with the ability to work collaboratively with others.
• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
• Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).
• Thorough knowledge of ACB’s products, services, policies, procedures and NACHA operating rules and regulations.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage and the bank’s core system.
• Sophisticated computer and software skills, including Microsoft 365 applications.
• Working knowledge of Microsoft Office products.
• Ability to work accurately with close attention to detail.
• Handle conflict resolutions in a professional manner.
• Handle highly confidential information.
• Strong analytical and problem solving.
• Prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with ACB’s risk, exposure to loss or fraud.
• Interact with the public.
• Work towards certificates as required.

Education And Experience

High school diploma or GED equivalent

Associate degree or higher in business, finance, or related area

Treasury Management Experience Preferred

Customer service experience

Working Conditions

Time spent:

• in an office, banking environment
• out of branch/office, with occasional, conference attendance

Physical Demands

Employee will have the following physical demands:

• required to sit & stand and move throughout the location/branch.
• required to climb & stoop: reach with hands & arms: use hand to finger objects & control.
• occasionally lift & move up to 25 pounds.
• data entry skills/typing
• utilize computer systems

Vision abilities required: close, distance & peripheral.

Reading of written, printed or computer screen data.

Able to transport self, in a timely manner, to and from meetings, conferences & events.