Treasury Mgmt Sales & Operations Manager

Adams Community Bank; Adams (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Adams Community Bank in Adams, MA seeks a Treasury Management Sales & Operations Manager to support sales, operations and management of treasury management.

You will coordinate with Commercial Banking, Retail Banking and Government Banking to ensure product setup, training, and compliance are complete, maintained and processing is timely and accurate. The role emphasizes customer service, onboarding, and issue resolution.

Qualifications

• Fluent English communication, strong organizational skills and customer service focus.
• Experience with treasury products and NACHA rules is a plus.
• Ability to read, write and interpret documents accurately.

Responsibilities

• Provide customer service primarily by phone and email for treasury management.
• Coordinate treasury management setup, onboarding and documentation reviews.
• Maintain system setup and post-setup maintenance for treasury services.
• Track fees and ensure compliance with policies and procedures.
• Assist with onboarding, troubleshooting and cross-team coordination.

Skills

Customer service

Communication

Time management

Analytical thinking

Problem solving

Interpersonal skills

Attention to detail

Team collaboration

Adaptability

Education

High school diploma or GED

Associate degree or higher in business/finance

Tools

Microsoft 365

Office products

iDentifi document system

Job description

The full [Treasury Management Sales & Operations Manager job description](https://berkshirejobs.com/public/employer/98/Adams-Community-Bank/job/27917/ADAMS-MA/Treasury-Management-Sales-Operations-Manager.html){target="_blank"} contains more information about the position.

The purpose of the Treasury Management Officer is to provide support for the sales, operations and management functions of treasury management.

This position is responsible for coordinating with Commercial Banking, Retail Banking and the Government Banking teams to ensure treasury management product set-up, training, and compliance are complete, maintained and processing is performed in a timely, efficient, and accurate method.

Duties and Precise Tasks

Commit to and live by a no excuses environment whereby all employees are held 100% accountable for behaviors, actions, performance & attitudes. Adhere to all ACB policies and procedures and have a strong working knowledge of treasury management products and procedures. Provide excellent customer service, primarily by phone and email. Utilize critical thinking and active listening to resolve customer problems or complaints. Complete treasury management account set-up. Complete onboarding for new accounts. Review account applications, agreements, and other documentation for complete and accurate information. Send and track documents for approval. Save and file all completed documents into iDentifi. Complete system set up and maintenance on items for existing and new treasury management products and services. Complete termination of treasury services, as requested. Apply & track fees to applicable commercial accounts utilizing treasury management services. Monitors industry and competitive trends and developments for treasury management products, services, and fees. Assist all business lines with Remote Deposit Capture scanner set up and coordinate installation with provider company. Assist with troubleshooting scanner issues that arise.

Knowledge, Skills and Abilities

Must possess the ability to read, write and speak fluently in the English language, organization, and customer service skills with both internal and external customers. Mathematical skills Ability to: Effective interpersonal skills with the ability to work collaboratively with others. Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines. Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing). Thorough knowledge of ACB\'s products, services, policies, procedures and NACHA operating rules and regulations. Strong knowledge of computer systems, including knowledge of systems as it applies to department usage and the bank\'s core system. Sophisticated computer and software skills, including Microsoft 365 applications. Working knowledge of Microsoft Office products. Ability to work accurately with close attention to detail. Handle conflict resolutions in a professional manner. Handle highly confidential information. Strong analytical and problem solving. Prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with ACB\'s risk, exposure to loss or fraud. Interact with the public. Work towards certificates as required.

Education and Experience

High school diploma or GED equivalent. Associate degree or higher in business, finance, or related area