Treasury Management Operations Lead

Banc of California, Inc.; Gardena (CA); Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

401k with company match

Comprehensive health insurance

Paid time off

Tuition reimbursement

Mentorship program

Zusammenfassung

Banc of California, Inc. is a premier relationship-based bank providing treasury management services to small and middle market businesses.

The Treasury Management Operations Officer will serve as the subject matter expert for onboarding and maintaining Treasury Management products, ensuring SLA adherence and high-quality service. The role emphasizes operational excellence, collaboration with cross-functional teams, and developing training materials to support scalable treasury operations.

Qualifikationen

• Minimum of 4 years of experience supporting Treasury Management Services.
• Minimum of 2 years of banking experience.
• Supervisory or team lead experience of 2-3 years is preferred.
• High school diploma or equivalent required.

Aufgaben

• Process onboarding and maintenance requests for Treasury Management products and services.
• Respond to internal and external inquiries, including assisting with customer service escalations.
• Serve as a subject matter expert in all Treasury Management Operations (TMO) functions.
• Ensure tasks are completed within established Service Level Agreements.
• Perform quality assurance reviews, including reviewing daily reports and transactions for accuracy and compliance with established policies and procedures.
• Provide support in developing procedures, creating job aids, and preparing training materials.
• Support department statistics and reporting.
• Provide support for escalated matters pertaining to TMO, including direct communication with customers, and ensure issues are resolved timely.
• Handle complex requests, sweep accounts, and daily Treasury Management (TM) Tracker Cases.
• Collaborate with other departments to resolve issues and complete Treasury Management tasks.
• Evaluate processes to identify optimization opportunities and efficiencies and improve overall productivity and accuracy.
• Support management by coordinating daily team operations, efficiently delegating tasks, and delivering on-the-job training as required.
• Participate in and/or lead projects and initiatives under the guidance of Management.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Kenntnisse

Treasury Management

Banking experience

Supervisory experience

Team leadership

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Banc of California, Inc. is a premier relationship-based bank providing treasury management services to small and middle market businesses.

The Treasury Management Operations Officer will serve as the subject matter expert for onboarding and maintaining Treasury Management products, ensuring SLA adherence and high-quality service. The role emphasizes operational excellence, collaboration with cross-functional teams, and developing training materials to support scalable treasury operations.