Treasury Management Operations Officer

Banc of California, Inc.; Escondido (CA); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

AD&D

Life insurance

Disability insurance

HSA with employer contributions

FSA

Parental leave

Volunteer time off

Tuition reimbursement

Mentorship program

LinkedIn Learning

Job summary

Banc of California, Inc. in California is seeking a Treasury Management Operations Officer to lead onboarding and maintenance of Treasury Management products within SLAs, supporting internal and external customers.

You’ll act as a subject matter expert across TMO, ensure accuracy and compliance, drive process improvements, prepare training materials, and collaborate with other departments to deliver exceptional service and growth opportunities.

Qualifications

• Minimum of 4 years of experience supporting Treasury Management Services.
• Minimum of 2 years of banking experience.
• Supervisory or team lead experience of 2-3 years is preferred.
• High school diploma or equivalent required.

Responsibilities

• Process onboarding and maintenance requests for Treasury Management products and services.
• Respond to internal and external inquiries, including assisting with customer service escalations.
• Serve as a subject matter expert in all Treasury Management Operations (TMO) functions.
• Ensure tasks are completed within established Service Level Agreements.
• Perform quality assurance reviews, including reviewing daily reports and transactions for accuracy and compliance with established policies and procedures.
• Provide support in developing procedures, creating job aids, and preparing training materials.
• Support department statistics and reporting.
• Provide support for escalated matters pertaining to TMO, including direct communication with customers, and ensure issues are resolved timely.
• Handle complex requests, sweep accounts, and daily Treasury Management (TM) Tracker Cases.
• Collaborate with other departments to resolve issues and complete Treasury Management tasks.
• Evaluate processes to identify optimization opportunities and efficiencies and improve overall productivity and accuracy.
• Support management by coordinating daily team operations, efficiently delegating tasks, and delivering on-the-job training as required.
• Participate in and/or lead projects and initiatives under the guidance of Management.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Skills

Treasury Management

Banking experience

Supervisory experience

Education

High school diploma or equivalent

Job description

Hourly Range: $23.56 USD to $35.58 USD

Description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The Treasury Management Operations Officer functions as the subject matter expert for the onboarding and maintenance of Treasury Management products and services within established Service Level Agreements and provides comprehensive support to internal and external customers. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Process onboarding and maintenance requests for Treasury Management products and services.

• Respond to internal and external inquiries, including assisting with customer service escalations.

• Serve as a subject matter expert in all Treasury Management Operations (TMO) functions.

• Ensure tasks are completed within established Service Level Agreements.

• Perform quality assurance reviews, including reviewing daily reports and transactions for accuracy and compliance with established policies and procedures.

• Provide support in developing procedures, creating job aids, and preparing training materials.

• Support department statistics and reporting.

• Provide support for escalated matters pertaining to TMO, including direct communication with customers, and ensure issues are resolved timely.

• Handle complex requests, sweep accounts, and daily Treasury Management (TM) Tracker Cases.

• Collaborate with other departments to resolve issues and complete Treasury Management tasks.

• Evaluate processes to identify optimization opportunities and efficiencies and improve overall productivity and accuracy.

• Support management by coordinating daily team operations, efficiently delegating tasks, and delivering on-the-job training as required.

• Participate in and/or lead projects and initiatives under the guidance of Management.

• Follow all established policies and procedures.

• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Minimum of 4 years of experience supporting Treasury Management Services.

• Minimum of 2 years of banking experience.

• Supervisory or team lead experience of 2-3 years is preferred.

• High school diploma or equivalent required.

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.

• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.

• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.