Treasury Management Operations Lead

Banc of California, Inc.; Escondido (CA); Vor Ort; USD 32.000 - 49.000; Vollzeit

Benefits dieser Stelle

401k with match

Medical insurance

Dental insurance

Vision insurance

AD&D

Life insurance

Disability insurance

HSA with employer contributions

FSA

Parental leave

Volunteer time off

Tuition reimbursement

Mentorship program

LinkedIn Learning

Zusammenfassung

Banc of California, Inc. in California is seeking a Treasury Management Operations Officer to lead onboarding and maintenance of Treasury Management products within SLAs, supporting internal and external customers.

You’ll act as a subject matter expert across TMO, ensure accuracy and compliance, drive process improvements, prepare training materials, and collaborate with other departments to deliver exceptional service and growth opportunities.

Qualifikationen

• Minimum of 4 years of experience supporting Treasury Management Services.
• Minimum of 2 years of banking experience.
• Supervisory or team lead experience of 2-3 years is preferred.
• High school diploma or equivalent required.

Aufgaben

• Process onboarding and maintenance requests for Treasury Management products and services.
• Respond to internal and external inquiries, including assisting with customer service escalations.
• Serve as a subject matter expert in all Treasury Management Operations (TMO) functions.
• Ensure tasks are completed within established Service Level Agreements.
• Perform quality assurance reviews, including reviewing daily reports and transactions for accuracy and compliance with established policies and procedures.
• Provide support in developing procedures, creating job aids, and preparing training materials.
• Support department statistics and reporting.
• Provide support for escalated matters pertaining to TMO, including direct communication with customers, and ensure issues are resolved timely.
• Handle complex requests, sweep accounts, and daily Treasury Management (TM) Tracker Cases.
• Collaborate with other departments to resolve issues and complete Treasury Management tasks.
• Evaluate processes to identify optimization opportunities and efficiencies and improve overall productivity and accuracy.
• Support management by coordinating daily team operations, efficiently delegating tasks, and delivering on-the-job training as required.
• Participate in and/or lead projects and initiatives under the guidance of Management.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Kenntnisse

Treasury Management

Banking experience

Supervisory experience

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Banc of California, Inc. in California is seeking a Treasury Management Operations Officer to lead onboarding and maintenance of Treasury Management products within SLAs, supporting internal and external customers.

You’ll act as a subject matter expert across TMO, ensure accuracy and compliance, drive process improvements, prepare training materials, and collaborate with other departments to deliver exceptional service and growth opportunities.