TRC Operations Coordinator

University of Southern California; Los Angeles (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

University of Southern California's Telehealth Clinic within the Suzanne Dworak-Peck School of Social Work is seeking an Operations Coordinator to support the Trauma Recovery Center (TRC).

The role reports to the Associate Director of Field Education and Telehealth Operations and requires managing data, coordinating projects, and providing high-level support to leadership, clinical staff, clients, and partners.

Qualifications

• Bachelor's Degree or higher with combined experience/education.
• Master’s Degree preferred with 3+ years of related work.
• Experience in clinical/telehealth settings is a plus.

Responsibilities

• Coordinate research/administrative projects and provide quality control.
• Assist with planning, scheduling and project activities to meet objectives.
• Prepare reports and data analyses for funders and leadership.
• Oversee administrative project personnel as assigned.
• Develop and maintain electronic databases for reporting purposes.
• Lead daily operations and train staff and interns as needed.

Education

Bachelor's Degree

Combined experience/education

Master’s Degree

Tools

Data management

Job description

The USC Suzanne Dworak-Peck School of Social Work, Telehealth Clinic is seeking to hire a Operations Coordinator to join its dynamic administrative team for its Trauma Recovery Center (TRC). The TRC will provide outreach and services to victims of a wide range of crimes ages 12 and up. Services offered include evidence based and evidence informed mental health services and support services.

The Operations Coordinator will report to the Associate Director of Field Education and Telehealth Operations. The Operations Coordinator will hold a critical role in providing high level support to all stakeholders that include the clinic’s leadership team, clinical team, clients, and community partners. Candidate will be directly involved in the daily activities of the TRC. This includes answering the clinic’s phone line daily during regular business hours and will be responsible for the data management and reporting of required data to funder.

Candidate must be a fast learner, have excellent verbal and written communication skills, excellent critical thinking skills, be detail oriented and have the ability to work in a very fast paced, high demand, and constantly changing environment. They should have experience in providing excellent customer service to various stakeholders and different levels of management in a clinical setting. In addition, that candidate must have a strong work ethic and advanced technological and analytical skills. Required fluent (verbal and written communication) in Spanish. This is a 100% full-time, grant-funded, fixed-term, fully in-person position through June 30, 2028.

The hourly rate range for this position is $30.14.

Essential Jobs and Responsibilities

• Assists in the administration and coordination of a variety of research and/or administrative projects and provides quality control.
• Assists in developing and implementing project goals and strategies.
• Assists with short and long term planning and design of project direction and objectives.
• Provides assistance to management with administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives.
• Participates in writing of reports or other documentation of project status and/or administrative activities or project results.
• Oversees administrative project personnel as assigned.
• Assists in the planning of data collection.
• Recommends methods and procedures or data acquisition, management and quality control.
• Recommends statistical techniques for data analysis as needed.
• Generates graphs, charts, or tables to present analysis results and provides interpretation.
• Prepares reports, correspondence, other materials and analysis according to project schedules or on an ad hoc basis or instructs others to do so.
• Coordinates publication production and/or dissemination in order to meet deadlines.
• Researches, gathers, organizes and summarizes data for project and/or administrative reports and/or activities.
• Analyzes data, presents results and makes recommendations on presentations of project and/or administrative reports.
• Evaluates effectiveness of project direction, schedules, activities, etc.
• Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives.
• Conducts quality assurance reviews of assigned projects.
• Instructs project personnel on quality assurance procedures and answers questions regarding data collection, management and analysis methods.
• Monitors problem areas and submits regular reports with recommendations.
• Takes necessary steps to address issues and resolve problems.
• Assists in developing and updating department policies and procedures and/or project procedures and coordinating implementation.
• Communicates and/or documents.
• Develops forms, flow charts and system requirements.
• Participates in development and administration of project or department budgets.
• Provides pertinent data and projections for use in developing project or department budgets.
• Authorizes expenditures within established limits.
• Tracks and monitors budget activity and analyzes variances.
• Produces interim financial reports.
• Interfaces with faculty and/or staff and external contacts necessary to complete project assignments or for information exchange.
• Resolves problems or questions referred by project staff or administrators.
• Provides leadership, guidance and supervision to staff, student workers, volunteers and/or graduate assistants.
• Leads others in the planning and delivery of project activities.
• Trains project or administrative personnel and assesses proficiency or readiness of trainees.
• Develops and maintains electronic databases and/or other records for reporting purposes.
• Enters and/or verifies database transactions as necessary.
• Provides technical support and design enhancements.
• Arranges and attends meetings, seminars, symposia and other events related to project efforts.
• Makes presentations, as needed.
• Establishes and maintains an active network of professional contacts.
• Creates status reports on project plans, progress and results of activities.
• Lead role in managing the daily operations of the TRC, which includes a significant amount of training, planning, and coordinating, with clinic’s leadership team, TRC team, and community partners.
• Conduct outreach to maintain and establish new community partnerships.
• This includes but is not limited to, tracking outreach efforts and partnership affiliations, participating in community events, conducting presentations of TRC services, and completing referral intakes.
• May include weekend events or assignments.
• Responsible for monthly reporting to funder as required.
• Audit TRC client charts.
• Develop outreach materials, process workflows, presentations, etc.
• Serves as a member of the Clinic’s Quality Assurance team.
• Performs other related duties as assigned or requested.
• The University reserves the right to add or change duties at any time.

JOB QUALIFICATIONS

• Minimum Education/Experience: Bachelor's Degree 2 years, combined experience/education as substitute for minimum education Directly related project or administrative experience.
• Preferred Education/Experience: Master’s Degree 3 years
• Required Application Materials and Additional Information: Resume and cover letter required specifying how they meet the specific requirements of the position (may be uploaded as one).
• Minimum Education: Bachelor's degree
• Additional Education Requirements: Combined experience/education as substitute for minimum education
• Minimum Experience: 2 years
• Minimum Skills: Directly related project or administrative experience.
• Preferred Education: Master's degree
• Preferred Experience: 3 years

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

We provide reasonable accommodations to applicants and employees with disabilities.