Travelling IT Support Specialist

Ervin Cable Construction LLC; Glendale (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off

Insurance (medical, dental, vision, Rx

401(k) with company match

Stock purchase plan

Education reimbursement

Legal insurance

Discounts on gym memberships

Job summary

Ervin Cable Construction LLC is seeking a Traveling IT Support Specialist to serve as the on-site technical expert for our remote and regional offices. You will install, troubleshoot, and maintain computer hardware, software, and mobile devices, train users, analyze support data, and deliver accurate reports to keep IT projects on track.

Travel 30-50% to various ECC offices is required. The role emphasizes problem-solving, modern office tech knowledge, and strong analytical skills, with paid

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field or 4+ years of IT work experience.
• Strong hands-on experience with office hardware and software.
• Willingness to travel 30-50% to support remote and regional offices.

Responsibilities

• Provide hands-on IT support at assigned offices for employees, contractors, and vendors.
• Manage ticketing workflows and adhere to SLAs across systems.
• Travel frequently to field offices to provide localized IT support.
• Oversee IT for new office setups and decommissioning of old sites.
• Analyze support data to identify trends and drive process improvements.
• Manage multiple IT projects and adapt to changing priorities.
• Perform additional IT and administrative duties as assigned.

Skills

Strong hands-on IT support

Ticketing systems

Hardware & software troubleshooting

Willingness to travel 30-50%

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Microsoft 365

Google Workspace

Job description

Discover a more connected career

As a Traveling IT Support Specialist, you will be the boots-on-the-ground technical expert for our remote and regional offices. In this dynamic role, you will install, troubleshoot, and maintain computer hardware, software, and mobile device systems. Beyond hands-on technical repairs, you will train system users, analyze support data to identify trends, and produce accurate summary reports to keep IT projects on track. The ideal candidate is an adaptable problem-solver with a strong working knowledge of modern office technologies, excellent analytical skills, and a readiness to travel to where the team needs them most.

This postion requires 30-50% travel, with frequent travel to other ECC office for IT support.

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do

• Provide Hands-On Support: Maintain a daily presence in assigned offices to provide direct, on-site IT support for employees, contractors, and vendors.
• Manage Ticketing & SLAs: Troubleshoot and resolve end-user issues promptly, managing workflows across multiple ticketing systems while adhering to Service Level Agreements (SLAs).
• Travel the Region: Travel frequently to multiple field offices to provide localized support (role may require occasional overnight or week-long stays).
• Oversee Office Transitions: Lead the IT implementation for new office setups, manage ongoing hardware maintenance, and execute technical decommissioning for closing offices.
• Drive Process Improvement: Read, interpret, and analyze support data to identify variances, spot recurring trends, and optimize standard operating procedures.
• Multitask & Deliver: Manage ongoing IT projects effectively, juggling multiple tasks and adapting to changing priorities.
• Additional Duties: Perform other technical and administrative duties as assigned.

What You’ll Need

• Education & Experience: A Bachelor's Degree in Information Technology, Computer Science, or a related field; OR 4+ years of relevant IT work experience.
• Technical Proficiency: Strong hands-on experience with office hardware and software, including PCs, tablets, mobile phones, printers/copiers, Microsoft 365, and Google Workspace.
• Advanced IT Skills: Demonstrated expertise in core IT functions (e.g., hardware deployment, network troubleshooting, mobile device management, and user access provisioning).
• Physical Capabilities: The ability to occasionally lift up to 25 lbs. And safely climb a ladder for cable management or equipment installation.
• Work Authorization: Must be legally authorized to work in the United States.
• Clearances: Successful completion of a pre-employment drug screen, background check, and Motor Vehicle Record (MVR) check.

Why grow your career with us

Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.