Travelling IT Support Specialist

Ervin Cable Construction LLC

Phoenix (AZ)

On-site

USD 65,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Weekly pay

PTO & holidays

Insurance

401k match

Stock plan

Education reimbursement

Legal insurance

Gym discounts

Job summary

Ervin Cable Construction LLC is seeking a Traveling IT Support Specialist to install, troubleshoot, and maintain computer hardware, software, and mobility systems across remote and regional offices.

You will train users, analyze support data, and produce reports to keep IT projects on track while traveling 30–50% of the time to support multiple ECC offices.

Qualifications

Bachelor’s degree in IT/CS or 4+ years IT experience.
Strong hands-on experience with office hardware and software including laptops, tablets, mobile devices, printers.
Experience with Microsoft 365 and Google Workspace.
Ability to deploy hardware, troubleshoot networks, manage mobile devices, and provision user access.
Must be able to lift up to 25 lbs and climb ladders when needed.
Authorized to work in the United States; pass pre-employment screening including drug and background checks.

Responsibilities

Provide Hands-On Support: on-site IT support for employees, contractors, and vendors.
Manage Ticketing & SLAs: troubleshoot issues and manage workflows across ticketing systems.
Travel the Region: Frequent travel to field offices; overnight stays possible.
Oversee Office Transitions: implement IT for new offices, maintain hardware, decommissioning.
Drive Process Improvement: analyze support data to identify trends and optimize procedures.
Multitask & Deliver: manage multiple IT projects and changing priorities.
Additional Duties: perform other technical and administrative tasks as assigned.

Skills

On-site IT support

User training

Data analysis

Travel readiness

Education

Bachelor's degree in IT/CS or 4+ years IT experience

Tools

PCs

Tablets

Mobile devices

Printers/Copiers

Microsoft 365

Google Workspace

Ticketing systems

Job description

Discover a more connected career

As a Traveling IT Support Specialist, you will be the boots-on-the-ground technical expert for our remote and regional offices. In this dynamic role, you will install, troubleshoot, and maintain computer hardware, software, and mobile device systems. Beyond hands-on technical repairs, you will train system users, analyze support data to identify trends, and produce accurate summary reports to keep IT projects on track. The ideal candidate is an adaptable problem-solver with a strong working knowledge of modern office technologies, excellent analytical skills, and a readiness to travel to where the team needs them most.

Discover a more connected career

This postion requires 30-50% travel, with frequent travel to other ECC office for IT support.

Connecting You To Great Benefits

Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!

What You’ll Do

Provide Hands-On Support: Maintain a daily presence in assigned offices to provide direct, on-site IT support for employees, contractors, and vendors.
Manage Ticketing & SLAs: Troubleshoot and resolve end-user issues promptly, managing workflows across multiple ticketing systems while adhering to Service Level Agreements (SLAs).
Travel the Region: Travel frequently to multiple field offices to provide localized support (role may require occasional overnight or week-long stays).
Oversee Office Transitions: Lead the IT implementation for new office setups, manage ongoing hardware maintenance, and execute technical decommissioning for closing offices.
Drive Process Improvement: Read, interpret, and analyze support data to identify variances, spot recurring trends, and optimize standard operating procedures.
Multitask & Deliver: Manage ongoing IT projects effectively, juggling multiple tasks and adapting to changing priorities.
Additional Duties: Perform other technical and administrative duties as assigned.

What You’ll Need

Education & Experience: A Bachelor’s Degree in Information Technology, Computer Science, or a related field; OR 4+ years of relevant IT work experience.
Technical Proficiency: Strong hands-on experience with office hardware and software, including PCs, tablets, mobile phones, printers/copiers, Microsoft 365, and Google Workspace.
Advanced IT Skills: Demonstrated expertise in core IT functions (e.g., hardware deployment, network troubleshooting, mobile device management, and user access provisioning).
Physical Capabilities: The ability to occasionally lift up to 25 lbs. and safely climb a ladder for cable management or equipment installation.
Work Authorization: Must be legally authorized to work in the United States.
Clearances: Successful completion of a pre-employment drug screen, background check, and Motor Vehicle Record (MVR) check.

Why grow your career with us

Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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