Traveling Thermal Field Support Engineer-REMOTE

Vertiv Corporation; Columbus (OH); Remote; USD 75,000 - 105,000; Full time

Job summary

Vertiv is seeking a System Specialist who will lead high-profile orders and provide service support, including installations, startups, commissioning and testing of precision cooling products. The role requires establishing strong customer rapport and maintaining communication with CRC, Area/District Offices, and management.

The candidate should have extensive field service experience, leadership ability, and a track record of delivering on-site start-up activities with safety and quality in

Qualifications

• Minimum 10 years relevant industry and leadership experience.
• Six years military experience in a related field plus 5 years Liebert product experience.
• Proven leadership and customer-facing skills.
• Ability to work with limited supervision.

Responsibilities

• Plan and accomplish work with extensive experience and judgment.
• Support start-up and commissioning activities for assigned projects.
• Provide first level technical support to speed up resolution.
• Provide daily status reports to Service management and sales reps.
• Coordinate on-site start-up and testing with customers and contractors.

Skills

Leadership

Strong communication

Customer service

Team management

Problem-solving

Field service experience

Education

High School Diploma or GED

HVAC Diploma or Technical School Degree

EPA 608 - Level 2 or Universal

Job description

POSITION SUMMARY

A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

RESPONSIBILITIES ROLE

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Perform a extensive amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
• Ensure sufficient man-power on site each day to perform start-up and site testing work
• Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
• Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Provide first level of tech support assistance to speed up problem resolution
• Provide daily status reports to Service management and sales rep

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provides Technical Support on-site or via Telephone to CE's
• Assist contractors as required during installation and commissioning of assigned projects
• Provides OJT to CE's on various types of equipment in the field
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al.
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Assist with scheduling by working within the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard.
• Must act and perform as a role model to all field associates
• Maintain proper and adequate level of internal communications
• Ability to communicate with all levels within the organization - Managers, co-workers, Support Services, sales, electronic communications, et al.

QUALIFICATIONS

Required experience (One of the following)

• Minimum 10 years relevant industry/commercial experience and leadership experience
• Six years military experience in a related field plus 5 years Liebert product experience

Required education

• Must have High School Diploma or a accredited GED
• 1-2 year HVAC Diploma or Technical School Degree
• EPA 608 refrigerant license - Level 2 or Universal

Interpersonal Skills

• Professional
• Leader
• Reliable
• Team Player

Technical skills

• Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
• Independently perform fix/repair techniques based on knowledge
• Ability to perform proper brazing techniques
• Capable of completing tasks and return unit to full operating conditions
• In depth knowledge on Liebert Products and the ability to lead
• Capable to train and supply instructions to other CEs
• Ability to summarize and report all work related tasks performed
• Project Management skills & experience a plus
• Strong skill sets: Ability to schedule and coordinate work schedules for other associates and subcontractors
• Ability to provide technical support via telephone or in person to other associates or vendors
• Ability to instruct on the job training to other associates
• Ability to delegate work activities to associates in a work group based upon skill level
• Outstanding communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Superior organizational and planning skills
• Computer skills
• Mechanical aptitude

Strong communication skills

• Ability to communicate with all levels within the customer organization
• Strong verbal communication
• Excellent written skills
• Able to manage stressful situations
• Excellent time management ability, capable of working without direct supervision.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS

Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver's license Hour/Day on-call availability through a national paging system Valid U.S. passport required Deployable in the event of emergencies Must be at least 18 years old

THE VERTIV OPPORTUNITY

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

Vertiv Behaviors Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

ABOUT VERTIV

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

SALARIED ROLE:

The anticipated salary range for this role in the CA, Cleveland- OH, CO, CT, NYC, MA, MD, NJ, HI, IL, MN, VT, Washington D.C. localities is between $75,000 to $105,000 per year (based on a 40-hour work week)]-salary ranges for other geographic localities may vary.Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee's role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

SALARIED ROLE:

The anticipated salary range for this role in the State of Washington locality is between $75,000 to $105,000 per year (based on a 40-hour work week)]-salary ranges for other geographic localities may vary.Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee's role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, Flexible PTO, holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.