Traveling Service Operations Support Manager

Aimco; Denver (CO); Remote; USD 90,000 - 100,000; Full time

Job summary

Join a dynamic team as a Traveling Service Operations Support Manager, where your expertise in multifamily service operations will shine. This role involves providing critical support to various communities facing staffing challenges, ensuring that service and maintenance operations run smoothly. With up to 75% travel, you'll have the opportunity to make a significant impact across multiple locations. The company values exceptional service and offers a competitive compensation package, including bonuses and comprehensive benefits. If you're a motivated professional with a passion for enhancing community living, this role is perfect for you!

Benefits

Medical, dental, vision, and life insurance

401(K) with company contributions

Paid Vacation and Holidays

Tuition Assistance Program

Commuter Benefits

Pet-Insurance

Paid parental leave

Discounted Rent at AIR communities

Professional Certification Reimbursement

Community service paid time

Qualifications

• 5+ years in Multifamily Service Operations Management.
• 2+ years in a direct Service Management role required.

Responsibilities

• Provide operational support as acting Service Manager.
• Oversee Property Maintenance Management across multiple communities.

Skills

Multifamily Service Operations Management

Team Building

Coaching and Training

Customer Service

Communication

Job description

Company Description

We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets! Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!

Job Description

Our Traveling Service Operations Support Manager will provide coverage and support to our communities with vacant Service and Maintenance Manager positions. They will also provide managerial support to our communities with essential and time-sensitive hardships. This position will serve as the subject matter expert on direct maintenance and service operations, vendor management and mentoring.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air.

A bit more about what you’ll do…

• May serve as the acting Service Manager wherever/whenever assigned and provide the standard operational support required of AIR’s Service Managers.
• May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
• Provide support to the Regional Offices in supporting the operations for properties assigned.
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Qualifications

• Expectation and ability to travel at least 75% of the time with easy access to a large airport.
• Strong preference to be located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area.
• At least 5 years of experience in Multifamily Service Operations Management.
• At least 2 years of experience in a direct Service Management role.
• Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager.
• Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team, and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $90,000- $100,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Medical, dental, vision, and life insurance options available. HSA with company-sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions.
• Paid Vacation, 11 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• 25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give back to your community.
• Opportunities for professional development and career growth including realistic job previews, in-person and virtual leadership training, and performance improvement courses.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.