Traveling Real Estate Customer Service Agent

Arcan Capital; Birmingham (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

PTO / Sick leave

401(k) matching

Job summary

Arcan Capital is seeking a Traveling Real Estate Customer Service Agent to support multiple communities across the southeastern United States. The role involves traveling between properties, assisting residents with inquiries, and collaborating with on-site teams to ensure smooth daily operations.

Ideal candidates bring experience in property management or customer service, strong interpersonal skills, and a customer-first mindset in a fast-paced travel-focused environment.

Qualifications

• Experience in customer service or property management is preferred.
• Ability to travel between properties and work in a fast-paced environment.
• Strong communication and problem-solving skills.
• Proficiency with MS Office (Word, Excel, Outlook).

Responsibilities

• Travel between properties to assist daily operations and maintain service standards.
• Act as primary resident contact for inquiries and service requests.
• Conduct property walk-throughs to identify maintenance needs with on-site teams.
• Assist with move-ins/move-outs and leasing procedures across communities.
• Provide feedback to management to improve resident experiences and operations.

Skills

Resident support

Multi-property environment

Customer service

Communication

MS Office

Property management software

Education

High school diploma or equivalent

Tools

Property management software

Job description

Arcan Capital is dedicated to providing exceptional living experiences across our properties. We are seeking a Traveling Real Estate Customer Service Agent with a background in property management or leadership to support multiple communities. In this role, you will travel between properties to assist with resident inquiries, address concerns, and ensure smooth daily operations. You will work closely with on-site teams to maintain a welcoming and professional environment while enhancing overall resident satisfaction.

This opportunity is perfect for individuals looking to grow within a dynamic company, thrive in a fast-paced setting, and are willing to travel as needed.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

Job Summary

As a Traveling Real Estate Customer Service Agent, you will provide on-site support to assigned properties on a daily basis, ensuring exceptional customer service and smooth operations. Traveling between communities as needed, you will assist with resident inquiries, address concerns, and support on-site teams in delivering a positive living experience.

Your role will involve building strong relationships with residents, resolving issues efficiently, and maintaining a welcoming atmosphere at each property you visit. By adapting to different locations and team dynamics, you will play a key role in enhancing resident satisfaction and operational success.

While experience in property management, customer service, or assistant property management is beneficial, we are primarily looking for strong interpersonal skills, problem-solving abilities, and a customer-first mindset in a fast-paced, travel-focused role.

Key Responsibilities

• Travel between properties to assist with daily operations, ensure smooth workflows, and maintain high service standards for residents and staff.
• Act as the primary contact for residents, addressing inquiries, service requests, and concerns with professionalism, efficiency, and a customer-first approach.
• Conduct walk-throughs to assess property conditions, identify maintenance needs, and collaborate with on-site teams to uphold community standards.
• Assist with move-ins, move-outs, leasing procedures, and resident communications, ensuring seamless transitions and high resident satisfaction.
• Stay informed on competitor properties, industry trends, and resident expectations, providing insights to enhance service offerings.
• Ensure adherence to company policies, fair housing regulations, and community guidelines while maintaining a professional and service-driven approach.
• Support community initiatives, resident events, and outreach efforts to foster a positive and welcoming environment.
• Provide feedback to management, offering recommendations for operational enhancements and improved resident experiences.

Qualifications & Skills

• Passionate about assisting residents and enhancing their living experience.
• Ability to handle inquiries and resolve issues effectively while maintaining a positive demeanor.
• Skilled in multitasking, prioritizing tasks, and working efficiently in a fast-paced, multi-property environment.
• Familiarity with Microsoft Office (Word, Excel, Outlook) and property management software is a plus.
• Works well independently and collaboratively, bringing a proactive, solution-driven approach to every task.
• Willingness to work variable hours, including evenings, weekends, and holidays, with the ability to travel frequently as needed.

Education & Experience (Preferred but Not Required)

• Prior experience in customer service, property management, hospitality, or administrative support. Ability to handle confidential information with professionalism and discretion.
• High school diploma or equivalent required.

Why Join Arcan Capital?

Supportive and people-focused culture

We believe in fostering long-term relationships with our employees and residents.

Opportunities for growth

We invest in our team members and offer career development opportunities.

Competitive compensation & benefits

Including medical, dental, vision, two weeks paid vacation, 5 days of PTO/Sick leave, matching 401k program and more!