Traveling New Patient Coordinator

Lane-; Garner (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

401(k) with Employer contribution

Performance Bonuses

Off on Fridays

Paid Time Off

Volunteer Opportunities

Job summary

Lane & Associates is seeking a Traveling New Patient Coordinator to support the Orthodontic department across Fuquay, Garner, Durham, and Cary locations. You will welcome new patients, explain treatment options, and coordinate care to ensure a smooth experience at multiple offices.

The role requires strong customer service, organization, and communication skills, with willingness to travel between offices and travel-friendly availability across locations.

Qualifications

• High School Diploma or GED required.
• 1–2 years of dental experience required.
• NC X-Ray Certification required.
• Willingness to travel between offices.

Responsibilities

• Conduct new patient consultations including treatment and financial overview.
• Schedule bonding and recall appointments.
• Send patient and doctor correspondence.
• Prepare and present bonding contracts and contracts prior to bonding appointments.
• Review financial agreements and collect payments.
• Post payments, submit insurance claims, and set up auto-drafts.
• Maintain and manage patient reports and appointment confirmations.
• Schedule ongoing maintenance and follow-up appointments.

Skills

Customer service

Organizational skills

Communication

Team player

Education

High School Diploma or GED

Tools

Dental software

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin Cary, NC, US

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Fuquay, Garner, Durham and Cary office locations, following the Orthodontist to assist with new patient consultations.

Position Overview:

As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

Conduct new patient consultations including:

• Treatment and financial overview


• Scheduling bonding and recall appointments


• Sending patient and doctor correspondence


• Prepare and present bonding contracts:


• Set up contracts prior to bonding appointments


• Review financial agreements and collect payments


• Post payments, submit insurance claims, and set up auto-drafts


• Maintain and manage patient reports and appointment confirmations


• Schedule ongoing maintenance and follow-up appointments


• Monitor and respond to office emails


• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills


• Strong organizational, planning, and communication abilities


• Ability to thrive in a fast-paced, multi-location environment


• Professional appearance and demeanor


• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)


• 1–2 years of dental experience (required)


• Orthodontic experience (preferred)


• NC X-Ray Certification (required)


• Ability to lift up to 15–20 lbs


• Reliable transportation and willingness to travel between assigned offices

Why Lane & Associates?

• Competitive Pay!


• Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more!


• 401(k) with Employer contribution – available after just 90 days!


• Quarterly Performance Bonuses!


• Off at 2PM on Fridays!


• Paid Time Off + Paid Holidays!


• Fun Company Events & Marketing Campaigns Throughout the Year!


• Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!


• Birthday & Work Anniversary Surprises from Ownership!