Traveling Member Service Rep

Industrial Credit Union; Bellingham (WA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Company-sponsored life insurance

Long-term disability insurance

Sick time

Generous PTO

Job summary

A community-focused financial institution in Bellingham seeks a full-time Traveling Member Services Representative. In this role, you'll travel between branches to enhance member experiences by conducting transactions and building relationships. Enjoy a competitive pay rate of $21 - $25/hour plus travel premium, and generous benefits including medical and 401(k). If you're ready to make an impact while working in a dynamic environment, apply today!

Qualifications

• 6+ months of customer service experience.
• Ability to travel between branches.
• Preferred cash handling or teller experience.

Responsibilities

• Conduct financial transactions like deposits and withdrawals.
• Build strong relationships with members.
• Promote credit union's mission and values.

Skills

Customer service skills

Strong math and organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Are you ready to take your customer service skills on the road and make a real impact? At Industrial Credit Union, we’re looking for a full-time Traveling Member Services Representative to join our team. You’ll be the face of our credit union, traveling between branches, serving members, and promoting our mission. With a competitive pay rate of $21 - $25/hour plus a $1 premium for travel, you’ll enjoy the variety and flexibility this role offers.

Our team also enjoys generous benefits and perks. This includes:

• Medical, dental, and vision
• A 401(k) with company match
• Company-sponsored life insurance
• Long-term disability insurance
• Sick time
• Generous PTO

YOUR SCHEDULE AS A TRAVELING MEMBER SERVICES REP

This is a full-time customer service position, working Monday through Saturday, with a flexible 5-day, 40-hour workweek. You’ll be traveling between our various locations across Whatcom County, so each day will offer something new!

THE BASICS

As a Traveling Member Services Rep, your day will be all about creating positive member experiences while traveling between our branches. You’ll spend your time conducting financial transactions like deposits, withdrawals, and loan payments, while also following up on member accounts to ensure everything is in order. Your role isn’t just transactional—you’ll make meaningful phone calls to connect with members, offering solutions that best fit their needs. As the primary contact for members, you’ll build strong relationships and be a vital part of their financial journey. You’ll promote our credit union’s mission, vision, and values, ensuring that every interaction is seamless and supportive.

Requirements

• High school diploma or equivalent
• Ability to travel between branches within Whatcom County
• 6+ months of customer service experience
• Strong math, organizational, and problem-solving skills

At least 6 months of cash handling or teller experience in a credit union is preferred but not required – we can train you!

ABOUT US

Industrial Credit Union has been a pillar in Whatcom County for over 80 years. Our commitment to providing affordable financial services reflects our mission to empower members at every stage of their financial journey. In addition to fulfilling the banking needs of our community, our employees embrace our values of accountability, dependability, integrity, and stability. Our success is attributed to our employees’ dedication to our philosophy of “people helping people.” This is why we offer competitive pay and benefits as well as a supportive and growth-centered work environment!

If you’re excited about this customer service opportunity, we’d love to hear from you! Our application process takes just 3 minutes and is mobile-friendly – start your journey with Industrial Credit Union today!

Apply Here