Member Service Representative & Operation Specialist

Community Healthcare Federal Credit Union; Seattle (WA); On-site; USD 28,000 - 33,000; Part time

Job summary

Community Healthcare Federal Credit Union in Everett, WA is seeking a reliable and organized individual to join a small team. The role starts part-time with potential for full-time, focusing on teller and member service duties.

Initial responsibilities include processing routine transactions, assisting with memberships, and supporting marketing campaigns and administrative tasks. A strong team player with dependability will thrive here, with growth into operations and lending support as the role

Qualifications

• Must be reliable and dependable.
• Highly organized and efficient.
• Able to multitask and prioritize.
• Detail-oriented.
• Comfortable learning new systems and processes.
• Able to work independently and follow through.
• Comfortable taking initiative.
• Friendly and professional.
• Able to thrive in a small-team environment.
• Reliable transportation to Everett location is required.

Responsibilities

• Provide friendly, professional service to members in person, by phone, and by email.
• Process routine teller transactions and maintain an accurate cash drawer.
• Assist with new memberships, account maintenance, and member questions.
• Learn and explain credit union products and services.
• Assist with marketing campaigns, member communications, promotions, and social media.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Initiative

Education

High school diploma or equivalent

Job description

Part-Time to Start | Potential for Full-Time

Everett, WA | $20-$24/hour DOE

About the Position

Community Healthcare Federal Credit Union is looking for a reliable, organized, efficient, and motivated individual to join our small team in Everett.

This position will initially focus on teller and member service responsibilities, with the opportunity to quickly expand into administrative, marketing, lending support, and credit union operations.

We are looking for someone who enjoys variety, learns quickly, can manage multiple priorities, and takes ownership of their work. Because we are a small team, reliability, dependability, and teamwork are essential.

Responsibilities

• Provide friendly and professional service to members in person, by phone, and by email.
• Process routine teller transactions and maintain an accurate cash drawer.
• Assist with new memberships, account maintenance, and member questions.
• Learn and explain credit union products and services.
• Assist with marketing campaigns, member communications, promotions, and social media.
• Help develop and maintain marketing calendars and support events such as Credit Union Month, Youth Month, and our Annual Meeting.
• Assist with administrative projects, filing, reports, spreadsheets, and document organization.
• Assist with loan file organization, reviews, and documentation.
• Help coordinate meetings, scheduling, and other administrative needs.
• As the role develops, assist with Board meeting preparation, policy tracking, and meeting logistics.
• Assist with new process implementation and other operational projects.
• Perform other duties as needed to support the credit union and our members.

What We're Looking For

The ideal candidate is:

• Reliable and dependable
• Highly organized and efficient
• Able to multitask and prioritize
• Detail-oriented
• Comfortable learning new systems and processes
• Able to work independently and follow throughComfortable taking initiative
• Friendly and professional
• Comfortable working in a small-team environment
• Willing to learn and take on additional responsibilities

Reliable transportation to our Everett location is required.

Qualifications

• High school diploma or equivalent
• Strong customer service and communication skills
• Basic computer skills
• Previous banking, credit union, teller, administrative, or marketing experience is preferred but not required
• We are willing to train the right person

Schedule & Compensation

Part-time to start: Approximately 20-25 hours per week, with the potential for full-time employment as the role develops and based on the needs of the credit union.

$20-$24 per hour, depending on experience and qualifications.

Why This Position?

This is an opportunity to become part of a small, community-focused credit union where you can learn multiple areas of the organization and grow your responsibilities over time.

If you are someone who is organized, dependable, eager to learn, and enjoys being part of a team where your work makes a difference, we'd like to hear from you.