Traveling Helpdesk Technician

Dale WorkForce Solutions; Lancaster (Lancaster County); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player is looking for a dedicated Travel Help Desk Technician to provide essential technical support. This role involves traveling to various offices to troubleshoot hardware and software issues while ensuring smooth IT operations. The ideal candidate will possess strong communication skills, enabling them to assist non-technical users effectively. This position offers a dynamic work environment with opportunities for hybrid work arrangements after settling in. If you're solution-oriented and passionate about technology, this is the perfect chance to make a significant impact.

Qualifications

• Proven experience as a Help Desk Technician or in a similar technical support role.
• Strong knowledge of computer systems, mobile devices, and technical troubleshooting.

Responsibilities

• Respond to help desk requests via phone, email, or ticketing system.
• Diagnose and troubleshoot technical problems, escalating issues when necessary.

Skills

Technical troubleshooting

Communication skills

Problem-solving

Remote support tools

Education

High school diploma

Technical certifications

Tools

Active Directory

Office 365

Ticketing systems

Job description

Job Summary

We are seeking a dedicated and knowledgeable Travel Help Desk Technician to provide technical support and assistance to our end-users. This role involves traveling to & from various offices in the Philly area to troubleshoot hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.

Key Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.
  
  

Qualifications:

• High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
• Proven experience as a Help Desk Technician or in a similar technical support role.
• Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
• Excellent communication skills with the ability to explain complex technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.
• Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
• Strong problem-solving skills and attention to detail.
  
  

Preferred Skills and Experience:

• Familiarity with Windows environments.
• Basic knowledge of networking principles and protocols.
• Experience working with Active Directory and Office 365.
• Familiarity with ticketing systems and IT management tools.
  
  

Work Conditions:

• Must be on-site 40hrs per week initially.
• Hybrid role possible once settled.