Traveling Heavy Equipment Tech – Highway & Processing

Monroe Tractor & Implement; City of Binghamton (NY); On-site; USD 28,000 - 54,000; Full time

Benefits offered by this job

Uniforms provided

Discounts on products and services

Continued education

Health Savings Account (Employer + Emp

Job summary

Monroe Tractor is seeking a Heavy Highway & Material Processing Technician to service Wirtgen products across customer and dealer sites. The role requires travel, strong customer service, and collaborative teamwork to resolve machine issues and perform installations.

Expect hands-on troubleshooting, on-site training, and ongoing product updates. Uniforms and comprehensive benefits accompany a competitive hourly pay range reflecting experience.

Qualifications

• Associate degree or two years of construction equipment experience.
• Knowledge of road construction equipment practices including paving and compaction.
• Excellent customer service and communication skills.
• Willingness to travel as needed to stay updated on Wirtgen products.
• Strong team player with a collaborative work ethic.
• Ability to analyze information and respond promptly to customer needs.

Responsibilities

• Deliver exceptional customer service and support during troubleshooting.
• Travel to customer and dealer locations (average ~75% travel).
• Identify and assist customers and dealers in resolving machine issues.
• Collaborate with Wirtgen Specialists to expedite repairs and coordinate resolution.
• Install new or modified equipment at customer facilities per specifications.
• Provide a communication link between dealer and company for effective service.
• Review performance reports and documentation from customers and dealer representatives.
• Inspect products to determine problems and report findings to Manager.
• Provide on-site technical assistance and analyze inspection findings to identify causes.
• Recommend repairs, replacements, or other actions as needed.
• Perform software updates and field campaigns on machines in field or dealer locations.
• Develop and conduct training on safe operation of equipment for trainees, customers, and dealers.
• Maintain detailed records of machine complaints and resolutions.

Skills

Customer service

Communication skills

Willingness to travel

Team player

Problem solving

Education

Associate degree or equivalent

Job description

Monroe Tractor is seeking a Heavy Highway & Material Processing Technician to service Wirtgen products across customer and dealer sites. The role requires travel, strong customer service, and collaborative teamwork to resolve machine issues and perform installations.

Expect hands-on troubleshooting, on-site training, and ongoing product updates. Uniforms and comprehensive benefits accompany a competitive hourly pay range reflecting experience.