Heavy Highway & Material Processing Technician

Monroe Tractor; City of Syracuse (NY); On-site; USD 44,000 - 74,000; Full time

Benefits offered by this job

Uniforms provided

Discounts on products and services

Continued education, hands-on and web‑

Union Health & Welfare, and Pension

Self-insured Medical

Prescription Drug Coverage

Life AD&D & short-term disability

Job summary

Monroe Tractor is seeking a Heavy Highway & Material Processing Technician specializing in Wirtgen products. You will travel to customer and dealer locations to troubleshoot and resolve machine issues, collaborating with Wirtgen Specialists to ensure peak performance.

This role emphasizes exceptional customer service, detailed record-keeping, and on-site technical support, with uniforms and union benefits included. Role supports ongoing training and education in advanced equipment maintenance.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; and/or two years of construction equipment-related experience.
• Fundamental knowledge of road construction equipment practices, including paving and compaction.
• Excellent customer service and communication skills (both written and verbal).
• Willingness to travel as needed to stay updated on Wirtgen products.
• Strong team player with a positive attitude and a commitment to promoting a collaborative work environment.
• Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on providing top-tier service.
• Previous experience in customer service or technical support roles is preferred.

Responsibilities

• Deliver exceptional customer service and support during the troubleshooting process.
• Travel to customer and dealer locations (average about 75% travel).
• Identify and promptly assist customers and dealers in resolving machine issues.
• Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution.
• Install new or modified equipment at customer facilities to ensure full functionality according to specifications.
• Provide a communication link between the dealer and the company to ensure effective service is provided.
• Review performance reports and documentation from customers and dealer representatives.
• Inspect products to determine the nature and scope of problems and report findings to Manager.
• Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems.
• Recommend repairs, replacements, or other corrective actions as needed.
• Perform software updates and field campaigns on machines either in the field or at dealer locations.
• Develop and conduct training on the safe operation of equipment, demonstrating skills to trainees, including team members, customers, and dealers.
• Maintain detailed records of machine complaints and resolutions, utilizing reporting systems for follow-up and communication.
• Uniforms provided
• Discounts on products and services
• Continued education, manufacturer hands-on and web-based training

Skills

Customer service

Communication

Problem solving

Travel readiness

Team player

Education

Associate's degree or equivalent

Tools

Digital ticketing solutions

Job description

Heavy Highway & Material Processing Technician

Monroe Tractor is a well-known and respected construction equipment and agricultural heavy equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Heavy Highway & Material Processing Technician, who specifically works on Wirtgen products, plays a vital role in delivering exceptional customer service and support during the troubleshooting process. This position involves traveling to customer and dealer locations to assist in resolving machine issues, ensuring that Wirtgen products operate at peak performance. The Heavy Highway & Material Processing Technician will collaborate with Wirtgen Specialists and use digital ticketing solutions to maintain effective communication with customers and dealers, while also keeping detailed records of machine complaints and resolutions.

This position is part of the union Local 158-C.

Pay

• $31.82 / hour (per union wage schedule), $53.42 total compensation package including health benefits, pension, etc.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; and/or two years of construction equipment-related experience
• Fundamental knowledge of road construction equipment practices, including paving and compaction
• Excellent customer service and communication skills (both written and verbal)
• Willingness to travel as needed to stay updated on Wirtgen products
• Strong team player with a positive attitude and a commitment to promoting a collaborative work environment
• Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on providing top-tier service
• Previous experience in customer service or technical support roles is preferred

Responsibilities

• Deliver exceptional customer service and support during the troubleshooting process.
• Travel to customer and dealer locations (average about 75% travel)
• Identify and promptly assist customers and dealers in resolving machine issues
• Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution
• Install new or modified equipment at customer facilities to ensure full functionality according to specifications
• Provide a communication link between the dealer and the company to ensure effective service is provided
• Review performance reports and documentation from customers and dealer representatives
• Inspect products to determine the nature and scope of problems and report findings to Manager
• Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems
• Recommend repairs, replacements, or other corrective actions as needed
• Perform software updates and field campaigns on machines either in the field or at dealer locations
• Develop and conduct training on the safe operation of equipment, demonstrating skills to trainees, including team members, customers, and dealers
• Maintain detailed records of machine complaints and resolutions, utilizing reporting systems for follow-up and communication
• Uniforms provided
• Discounts on products and services
• Continued education, manufacturer hands-on and web-based training

Union Health & Welfare, and Pension Package Included

• Self-insured Medical
• Prescription Drug Coverage
• Life AD&D & short-term disability

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$53.42 - $53.42 USD