Heavy Highway & Paving Equipment Field Tech (Travel)

Monroe Tractor & Implement Co.; Town of Henrietta (NY); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Tool allowance

Uniforms provided

Product discounts

Training programs

Health & welfare

Dental & vision

Life and AD&D

Job summary

Monroe Tractor is seeking a field-oriented Service Technician to support customers across the Northeast. You will troubleshoot, repair, and install equipment, collaborating with Wirtgen specialists and dealer staff to keep machines running at peak performance.

This role requires an associates degree or two years of construction equipment experience, up to 75% travel, and strong customer service. Union Local 158 pay scale applies, with a base rate of $39.02 per hour and a comprehensive benefits

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; and/or two years of construction equipment-related experience
• Fundamental knowledge of road construction equipment practices, including paving and compaction
• Excellent customer service and communication skills (both written and verbal)
• Willingness to travel as needed to stay updated on Wirtgen products
• Strong team player with a positive attitude and a commitment to promoting a collaborative work environment
• Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on providing top-tier service
• Previous experience in customer service or technical support roles is preferred

Responsibilities

• Deliver exceptional customer service and support during the troubleshooting process.
• Travel to customer and dealer locations (average about 75% travel)
• Identify and promptly assist customers and dealers in resolving machine issues
• Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution
• Install new or modified equipment at customer facilities to ensure full functionality according to specifications
• Provide a communication link between the dealer and the company to ensure effective service is provided
• Review performance reports and documentation from customers and dealer representations
• Inspect products to determine the nature and scope of problems and report findings to Manager
• Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems
• Recommend repairs, replacements, or other corrective actions as needed
• Perform software updates and field campaigns on machines either in the field or at dealer locations
• Develop and conduct training on the safe operation of equipment, demonstrating skills to trainees, including team members, customers, and dealers
• Maintain detailed records of machine complaints and resolutions, utilizing reporting systems for follow-up and communication

Skills

Customer service

Communication skills

Team player

Willing to travel

Problem-solving

Technical support

Education

Associate's degree or equivalent

Job description

Monroe Tractor is seeking a field-oriented Service Technician to support customers across the Northeast. You will troubleshoot, repair, and install equipment, collaborating with Wirtgen specialists and dealer staff to keep machines running at peak performance.

This role requires an associates degree or two years of construction equipment experience, up to 75% travel, and strong customer service. Union Local 158 pay scale applies, with a base rate of $39.02 per hour and a comprehensive benefits