Traveling Field Service Representative

STS Technical Services; Town of Brookfield (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

STS Technical Services is seeking a Traveling Field Service Representative to support U.S. Government and military customers in CONUS and OCONUS locations. The role requires strong JLTV and HMMWV system knowledge and hands-on maintenance capabilities.

The candidate will troubleshoot complex electrical, hydraulic and mechanical issues, provide field service support, and participate in testing and training programs at various sites around the United States and abroad.

Qualifications

• Automotive vocational degree or at least five years of relevant automotive technical experience.
• Extensive technical knowledge of JLTV and HMMWV vehicles.
• Ability to obtain required U.S. Government Security Clearance.

Responsibilities

• Serve as a subject matter expert for JLTV and HMMWV automotive systems.
• Provide technical guidance related to vehicle maintenance procedures, tools and technical data.
• Support Total Package Fielding activities.
• Provide short- and long-term field service support in CONUS and OCONUS locations.
• Perform vehicle maintenance and service as required.
• Diagnose and troubleshoot electrical, hydraulic and mechanical vehicle issues.
• Develop permanent solutions for vehicle maintenance and technical issues.
• Complete detailed field service reports documenting program status, deficiencies and repairs.
• Support vehicle quality inspections and warranty programs.
• Serve as a liaison between field operations and manufacturing, engineering and quality teams.

Skills

JLTV/HMMWV expertise

Field service experience

Strong communication

Travel willingness

Security clearance ability

MS Office proficiency

Education

Automotive vocational degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint

Job description

STS Technical Services is hiring a Traveling Field Service Representative to support U.S. Government and military customers in CONUS and OCONOS locations.

This position is designed for an experienced automotive technical professional with extensive knowledge of the JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multipurpose Wheeled Vehicle) families. The role supports Total Package Fielding, vehicle maintenance, quality inspections, warranty programs and technical troubleshooting while serving as a subject matter expert for customers in the field.

Position Overview

The Traveling Field Service Representative provides short- and long-term technical support at customer locations throughout the United States and internationally.

This position requires deep knowledge of JLTV and HMMWV systems, maintenance procedures, diagnostic equipment and technical data. The Field Service Representative will troubleshoot complex electrical, hydraulic and mechanical problems while working closely with field operations, manufacturing, engineering and quality teams.

The role may also support engineering testing activities and training programs at various locations.

Responsibilities

• Serve as a subject matter expert for JLTV and HMMWV automotive systems
• Provide technical guidance related to vehicle maintenance procedures, tools and technical data
• Support Total Package Fielding activities
• Provide short- and long-term field service support in CONUS and OCONOS locations
• Perform vehicle maintenance and service as required
• Diagnose and troubleshoot electrical automotive systems
• Diagnose and troubleshoot hydraulic systems
• Diagnose and troubleshoot mechanical automotive systems
• Develop permanent solutions for vehicle maintenance and technical issues
• Complete detailed field service reports documenting program status, deficiencies and repairs
• Support vehicle quality inspections
• Provide warranty program support
• Serve as a liaison between field operations and manufacturing, engineering and quality teams regarding product concerns
• Support engineering testing activities at various locations as required
• Support training programs as required
• Communicate available field service and training capabilities to customers
• Maintain strong customer support throughout field assignments

Qualifications

• Automotive vocational degree or at least five years of relevant automotive technical experience
• Extensive technical knowledge of JLTV and HMMWV vehicles
• Subject matter expertise related to the JLTV Family of Vehicles and JLTV trailers
• Knowledge of JLTV special tools and maintenance procedures
• Strong knowledge of automotive diagnostic and repair equipment
• Ability to diagnose and resolve electrical, hydraulic and mechanical vehicle issues
• Strong proficiency with Microsoft Word
• Strong proficiency with Microsoft Excel
• Strong proficiency with Microsoft PowerPoint
• Experience using Microsoft SharePoint
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to manage multiple responsibilities
• Willingness to travel domestically and internationally for extended periods
• Ability to obtain required credit approval for a company card
• Ability to obtain a U.S. Government Security Clearance

Preferred Qualifications

• ASE certifications
• Military Occupational Specialty experience related to JLTV and HMMWV vehicles
• MOS 91H experience
• Familiarity with CAN BUS network theory
• CAN BUS troubleshooting and repair experience
• Instructor experience

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.