Traveling Field Service Representative

STS Aviation Group; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

STS Technical Services seeks a Traveling Field Service Representative to support U.S. Government and military customers in CONUS and OCONUS locations.

The role focuses on JLTV and HMMWV automotive systems, performing vehicle maintenance, inspections, diagnostics and field reporting. The ideal candidate has automotive experience, can troubleshoot electrical, hydraulic and mechanical issues, and travel domestically or internationally as required.

Qualifications

• Automotive vocational degree or at least five years of relevant automotive technical experience.
• Extensive technical knowledge of JLTV and HMMWV vehicles.
• Subject matter expertise related to the JLTV Family of Vehicles and JLTV trailers.
• Knowledge of JLTV special tools and maintenance procedures.
• Strong knowledge of automotive diagnostic and repair equipment.
• Ability to diagnose and resolve electrical, hydraulic and mechanical vehicle issues.
• Strong proficiency with Microsoft Word.
• Strong proficiency with Microsoft Excel.
• Strong proficiency with Microsoft PowerPoint.
• Experience using Microsoft SharePoint.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Ability to manage multiple responsibilities.
• Willingness to travel domestically and internationally for extended periods.
• Ability to obtain required credit approval for a company card.
• Ability to obtain a U.S. Government Security Clearance.

Responsibilities

• Serve as a subject matter expert for JLTV and HMMWV automotive systems.
• Provide technical guidance related to vehicle maintenance procedures, tools and technical data.
• Support Total Package Fielding activities.
• Provide short- and long-term field service support in CONUS and OCONUS locations.
• Perform vehicle maintenance and service as required.
• Diagnose and troubleshoot electrical automotive systems.
• Diagnose and troubleshoot hydraulic systems.
• Diagnose and troubleshoot mechanical automotive systems.
• Develop permanent solutions for vehicle maintenance and technical issues.
• Complete detailed field service reports documenting program status, deficiencies and repairs.
• Support vehicle quality inspections.
• Provide warranty program support.
• Serve as a liaison between field operations and manufacturing, engineering and quality teams regarding product concerns.
• Support engineering testing activities at various locations as required.
• Support training programs as required.
• Communicate available field service and training capabilities to customers.
• Maintain strong customer support throughout field assignments.

Skills

Automotive experience

JLTV knowledge

HMMWV knowledge

Diagnostic equipment

Field service

Customer liaison

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint

Education

Automotive vocational degree

ASE certifications

Tools

CAN BUS tools

Job description

STS Technical Services is hiring a Traveling Field Service Representative to support U.S. Government and military customers in CONUS and OCONUS locations.

This position is designed for an experienced automotive technical professional with extensive knowledge of the JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multipurpose Wheeled Vehicle) families. The role supports Total Package Fielding, vehicle maintenance, quality inspections, warranty programs and technical troubleshooting while serving as a subject matter expert for customers in the field.

Position Overview

The Traveling Field Service Representative provides short- and long-term technical support at customer locations throughout the United States and internationally.

This position requires deep knowledge of JLTV and HMMWV systems, maintenance procedures, diagnostic equipment and technical data. The Field Service Representative will troubleshoot complex electrical, hydraulic and mechanical problems while working closely with field operations, manufacturing, engineering and quality teams.

The role may also support engineering testing activities and training programs at various locations.

Responsibilities

• Serve as a subject matter expert for JLTV and HMMWV automotive systems
• Provide technical guidance related to vehicle maintenance procedures, tools and technical data
• Support Total Package Fielding activities
• Provide short- and long-term field service support in CONUS and OCONUS locations
• Perform vehicle maintenance and service as required
• Diagnose and troubleshoot electrical automotive systems
• Diagnose and troubleshoot hydraulic systems
• Diagnose and troubleshoot mechanical automotive systems
• Develop permanent solutions for vehicle maintenance and technical issues
• Complete detailed field service reports documenting program status, deficiencies and repairs
• Support vehicle quality inspections
• Provide warranty program support
• Serve as a liaison between field operations and manufacturing, engineering and quality teams regarding product concerns
• Support engineering testing activities at various locations as required
• Support training programs as required
• Communicate available field service and training capabilities to customers
• Maintain strong customer support throughout field assignments

Qualifications

• Automotive vocational degree or at least five years of relevant automotive technical experience
• Extensive technical knowledge of JLTV and HMMWV vehicles
• Subject matter expertise related to the JLTV Family of Vehicles and JLTV trailers
• Knowledge of JLTV special tools and maintenance procedures
• Strong knowledge of automotive diagnostic and repair equipment
• Ability to diagnose and resolve electrical, hydraulic and mechanical vehicle issues
• Strong proficiency with Microsoft Word
• Strong proficiency with Microsoft Excel
• Strong proficiency with Microsoft PowerPoint
• Experience using Microsoft SharePoint
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to manage multiple responsibilities
• Willingness to travel domestically and internationally for extended periods
• Ability to obtain required credit approval for a company card
• Ability to obtain a U.S. Government Security Clearance

Preferred Qualifications

• ASE certifications
• Military Occupational Specialty experience related to JLTV and HMMWV vehicles
• Familiarity with CAN BUS network theory
• CAN BUS troubleshooting and repair experience
• Instructor experience

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.