Traveler Experience & Community Lead

Adventure Horizons; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Adventure Horizons is hiring a Community & Customer Experience Manager to be the voice of the experiences platform. You will ensure outstanding support for travellers and operators while fostering an engaged community.

The role blends customer success, community management, and storytelling to create meaningful connections between our brand, travellers, and partners, shaping loyalty and actionable feedback.

Qualifications

• 3+ years of experience in customer success, community management, or related roles.
• Passion for travel, storytelling, and building meaningful experiences.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work cross-functionally and manage multiple initiatives in a fast-paced environment.
• Creative mindset with the ability to design initiatives that foster community and engagement.

Responsibilities

• Customer Support & Engagement: manage channels and ensure timely, helpful responses.
• Community Building: develop and nurture an online community of travellers and operators.
• Feedback & Insights: collect and report feedback to inform product improvements.
• Engagement Campaigns: organize campaigns to collect reviews and travel stories.

Skills

Customer success

Community management

Travel storytelling

Job description

Adventure Horizons is hiring a Community & Customer Experience Manager to be the voice of the experiences platform. You will ensure outstanding support for travellers and operators while fostering an engaged community.

The role blends customer success, community management, and storytelling to create meaningful connections between our brand, travellers, and partners, shaping loyalty and actionable feedback.