Travel Workforce Program Manager

Staff Solutions; Mattoon (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Flexible Spending Account

401k with company match

Bonus plan

Job summary

Innovative Staff Solutions in Mattoon, IL is seeking a Travel Workforce Program Manager to connect candidates with client opportunities. This full-time role scopes recruitment, office operations, and client partnership within a growing internal team.

The ideal candidate will have a 4-year degree (or equivalent), 4+ years of customer service, strong leadership, and excellent communication. Competitive compensation includes benefits and a bonus plan.

Qualifications

• 4-year degree or equivalent is required.
• At least 4 years of customer service experience.
• Proficiency in Microsoft Office products.
• Professional appearance and demeanor.
• Detail-oriented and organized, able to work efficiently despite interruptions.
• Proven track record of leadership.

Responsibilities

• Recruit, interview, and process candidates for openings.
• Follow all hiring steps to ensure quality decisions.
• Maintain a robust talent network with thorough documentation and follow-up.
• Handle daily onsite office tasks such as payroll, invoicing, and required reports.
• Collaborate with clients to meet business needs and manage employees at locations.
• Engage with clients via phone, email, and in person to build relationships.
• Lead with excellence by conducting staff performance reviews and meetings.
• Process new hire paperwork, drug screens, and maintain legal compliance.

Skills

Customer service

Leadership

Communication

Detail-oriented

Organizational skills

Education

4-year degree or equivalent

Tools

Microsoft Office

Job description

Join Our Growing Team at Innovative Staff Solutions!

Are you a skilled professional looking for an exciting new opportunity? Innovative Staff Solutions is expanding, and we are on the hunt for a dynamicTravel Workforce Program Managerto join our internal team in Mattoon, IL. This full-time role is crucial in connecting talented candidates with our valued clients.

About Innovative Staff Solutions

Innovative Staff Solutions is a family-owned, full-service staffing company with over 30 years of experience. We pride ourselves on delivering 5-star customer service and operate more than 20 locations across Illinois, Indiana, Kentucky, Wisconsin, and Missouri.

Our mission is to build successful partnerships with each of our clients – getting to know their businesses inside and out so that we may effectively fulfill their staffing needs. Through these mutually beneficial relationships, we are then able to open the doors of opportunity for our candidates.

We are deeply committed to giving back to the communities we serve through charitable donations and are recognized for their individual contributions.

Why Join Us?

• Collaborative Environment:Work with a supportive team that values your input and encourages professional growth.


• Community Impact:Engage in meaningful community service projects and make a difference.


• Recognition:Be acknowledged for your hard work and dedication.


• Training & Development:Structured training program and continuous professional development programs and opportunities.


• Compensation:Competitive pay of $23-26 per hour, plus bonus plan.


• Benefits:Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Disability. Employee Assistance Program, Paid Time Off and Paid Holidays, Flexible Spending Account, and 401k with up to 4% company match.

Ideal Candidate

We are looking for individuals with impeccable customer service and communication skills, a positive attitude, and a passion for working in a progressive, people-centric environment.

Key Responsibilities

• Candidate Recruitment:Recruit, interview, and process candidates for job openings.


• Hiring Process:Follow all hiring steps precisely to make quality hiring decisions.


• Talent Network:Maintain a robust network of qualified candidate through detailed documentation and follow up.


• Office Management:Handle daily onsite office tasks such as payroll, invoicing, and required reports.


• Client Partnership:Collaborate with clients to meet their business needs and effectively manage the employees assigned to their locations.


• Communication:Engage with clients via phone, email, and in person to build and foster business and relationship development.


• Management:Lead with excellence by conducting regular staff performance reviews and meetings virtually with onsite team leaders. Swiftly addressing customer and employee satisfaction concerns to maintain a positive environment.


• Onboarding & Screening:Process new hire paperwork, drug screens, and maintain all employment related legal compliance relevant to Worker's Compensation, Unemployment, and more.

Requirements

• 4-year degreeorequivalent experience.


• At least 4 years of customer service experience.


• Proficiency in Microsoft Office products.


• Professional appearance and demeanor.


• Detail-oriented, organized, and able to work efficiently despite interruptions.


• Proven track record of being in a leadership position.


• Strong communication skills both written and verbal.


• Dependable and flexible, with the ability to work Monday-Friday 8am-5pm and over time as needed to meet deadlines.

EEO Statement:

Innovative Staff Solutions is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and need.