Travel Systems BA — On-Call Support & Training

SBT Global

Plano (TX)

On-site

USD 72,000 - 86,000

Full time

14 days+

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Job summary

SBT Global is seeking a experienced Business Analyst to serve as the primary on-call support for the Travel system. You will gather end-user IT/HR requirements, provide training, and maintain documentation while building strong relationships with users.

The role requires navigating HR/GA policies, resolving issues, and tailoring system usage to customer needs. You will also contribute to process improvements, create operation manuals, and report on performance and status of open items.

Qualifications

Bachelor’s degree in Computer Science or related discipline with an IT or HR/GA focus.
4–7+ years of experience in IT support or GA/Accounting operations.
Experience working in matrix organizations.

Responsibilities

Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the Travel system.
Take a broad view of the position and communicate with engagement teams to address all aspects of a task.
Understand various HR/GA policies and workflows related to various systems.
Resolve issues by clarifying needs and providing effective solutions and alternatives.
Provide support and communicate with HQ regarding implementation, management, and optimization of processes within the Travel system.
Create and update operation manuals and training materials for Business Analysis.
Proactively identify and formulate process improvements to minimize recurring issues.
Monitor and report status of issues and performance against operating standards.