Travel Specialist and Customer Service Advisor
Departuretravels
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Benefits offered by this job
Job summary
Departure Travel is seeking a Travel Specialist and Customer Service Advisor to support clients through every stage of their travel journey in a fully remote environment.
You will handle inquiries, provide destination information, coordinate bookings, and maintain professional communication, with flexible hours to fit your lifestyle and time zones.
Qualifications
- Experience delivering high-quality customer service to diverse clients.
- Strong travel planning and itinerary coordination skills.
- Clear, professional communication with clients and team members.
Responsibilities
- Guide clients through every stage of travel planning and bookings.
- Answer inquiries, provide destination information and travel options.
- Communicate professionally and promptly throughout the booking process.
Skills
Job description
Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.
This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.
- Guide clients through every stage of the travel planning process
- Assist with trip inquiries, destination information, and travel options
- Provide professional and timely communication throughout the booking experience
- Follow up with clients to confirm travel plans and ensure satisfaction
- Respond to client emails, phone calls, and messages in a professional manner
- Support clients with travel modifications, cancellations, and updates
- Maintain positive relationships through empathy, patience, and efficiency
- Deliver exceptional customer service while creating a stress-free experience for travelers
- Provide up-to-date information regarding destinations, travel documentation, and agency processes
- Maintain organized client records and communication
- Ensure accuracy and attention to detail with travel information and scheduling
- Gather post-trip feedback to help improve the client experience
- Stay informed on travel trends, destinations, and industry tools
- Learn and adapt to new systems, technology, and agency resources
- Collaborate with team members in a supportive remote environment
- Be flexible with evening availability when needed to support clients
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