Customer Service Remote Travel Advisor

Departuretravels; Virginia Beach (VA); Remote; USD 45,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join its remote Customer Service team. You will support families through every stage of their travel journeys, coordinating options, documents, and timelines while delivering friendly, professional service.

This flexible remote role emphasizes organization, clear communication, and a passion for helping clients create memorable trips, with opportunities to grow as the team expands.

Qualifications

• Experience in customer service or travel industry is preferred.
• Strong written and verbal communication with clients.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Guide clients through every stage of travel planning and booking.
• Coordinate trip details, options, and documentation.
• Communicate professionally via email, phone, and messaging.
• Support clients with changes, cancellations, and updates.

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel

Remote Family Travel Planner and Advisor(Remote)

Join Our Growing Team at Departure Travel

Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.

Key Responsibilities

Client Journey Support

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction

Customer Service & Communication

• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers

Travel Coordination & Organization

• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience

Professional Growth & Team Collaboration

• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Remote Position

Flexible Schedule

Work From Anywhere